--- title: "AIW Aspen Q3 '26 May Release Notes" slug: "aiw-aspen-q3-26-april-release-notes" updated: 2026-06-18T07:01:05Z published: 2026-06-18T07:01:05Z canonical: "help.symphonysummitai.com/aiw-aspen-q3-26-april-release-notes" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # AIW Aspen Q3 '26 May Release Notes Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience! The following section provides key highlights, improvements, fixed issues and known issues in **AIW Aspen Q3 ‘26 May Release**. - [Key Highlights](/aiw/docs/aiw-aspen-q3-26-april-release-notes#key-highlights) - [Improvements](/aiw/docs/aiw-aspen-q3-26-april-release-notes#improvements) - [Fixed Issues](/aiw/docs/aiw-aspen-q3-26-april-release-notes#fixed-issues) - [Known Issues](/aiw/docs/aiw-aspen-q3-26-april-release-notes#known-issues) ## Key Highlights Our team’s been on the move, polishing the UI and adding smarter functionality to power up your daily grind. Curious about What’s New? Dive in and explore the latest highlights - they are too good to miss! - [Intelligent Semantic Search for KB and SharePoint](/aiw/docs/aiw-aspen-q3-26-april-release-notes#temporary-ticket-creation) - [Teams Integration](/aiw/docs/aiw-aspen-q3-26-april-release-notes#teams-integration) - [Multi Department Ticket Management](/aiw/docs/aiw-aspen-q3-26-april-release-notes#intelligent-semantic-search-for-kb-and-sharepoint) ### Intelligent Semantic Search for KB and SharePoint User Persona: End User, Analyst **Search Beyond Keywords. Discover True Intent!** Still Searching with Keywords Instead of Meaning? What if your AIW Agent could understand user intent, retrieve the most relevant KB and SharePoint content instantly, and deliver faster, context-aware responses — even when exact keywords are missing? Introducing AI-Powered Semantic Search — enabling intelligent knowledge retrieval with vector-based search, real-time responses, automatic re-indexing, and seamless SharePoint fallback for a smarter support experience. ✅ **Perks at a glance** - **Smarter Semantic Search** Understands user intent and retrieves contextually relevant information instead of exact keyword matches. - **AI-Powered Contextual Responses** AIW Agent delivers intelligent responses using semantically relevant KB and SharePoint content. - **Intelligent KB & SharePoint Retrieval** Automatically searches SharePoint documents when relevant KB articles are unavailable. - **Faster & More Accurate Results** Provides near real-time retrieval with improved result ranking and reduced irrelevant matches. - **Automatic Updates & Monitoring** Supports auto re-vectorization, continuous indexing, and retrieval performance monitoring. For more information, refer to [Enterprise Knowledge Search](/aiw/docs/enterprise-knowledge-search-external-source). ### Teams Integration **User Persona**: End Users / Analysts Work Smarter with AIW—Now Inside Microsoft Teams! Still switching between tools just to get answers? What if your AIW Agent could work where you already collaborate—delivering instant, intelligent responses right inside Microsoft Teams? Introducing **AIW Teams Integration** — bringing seamless chatbot access, real-time interactions, and full AIW functionality directly into Teams for a faster, more connected support experience. ✅ **Perks at a glance** - **Seamless Teams Experience** Access AIW directly within Microsoft Teams—no need to switch to the web interface. Interact with the chatbot in a familiar workspace. - **Unified Access for Analysts & End Users** Both analysts and end users can perform key AIW actions directly through the Teams chatbot with the same capabilities as the web application. For more information, refer to [Teams Integration](/aiw/docs/teams-integration). > [!NOTE] > Known Limitation > > LAT conversation is not supported within MS Teams. ### Multi Department Ticket Management User Persona: End User **Right Department. Right Access. Smarter Ticket Management with AIW!** AIW now enables end users to seamlessly create, manage, and track Incident (IM) and Service Request (SR) tickets with intelligent department-aware routing and secure access control. This ensures that ticket operations follow backend department configurations while maintaining strict access governance, secure visibility, and accurate department-based operations within AIW conversations. - **Faster Ticket Routing** Ensures tickets are routed to the correct department quickly and accurately. - **Enhanced Security & Governance** Applies department-level access controls for secure ticket and asset management. - **Reduced Operational Overhead** Minimizes manual reassignment and improves operational efficiency. - **Personalized AIW Experience** Delivers department-specific interactions and workflows within AIW. - **Controlled Data Visibility** Restricts access to authorized tickets, assets, and reporting data only. For more information, refer to [Multi Department Ticket Management](/aiw/docs/multi-tenant-support). ## Improvements The following section provides a sneak-peak of improvements introduced in **AIW Aspen Q3 ‘26 May Release** | Improvement Name | Description | Benefits | | --- | --- | --- | | AIW Knowledge Source and Citation Enhancement User Persona - End User/Analyst | Integrated SharePoint and Confluence as knowledge sources and added direct source citations in AIW troubleshooting responses to improve knowledge retrieval and reference accessibility. For more information, refer [Enterprise Knowledge Search.](/aiw/docs/it-common-agent-1#enterprise-knowledge-search) | - Improves troubleshooting accuracy. - Provides faster access to relevant information. - Helps users quickly verify reference documents. | ## Fixed Issues There are no fixed issues for this release. ## Known Issues There are no known issues for this release.