---
title: "Action Template"
slug: "action-template"
updated: 2026-02-10T10:52:55Z
published: 2026-02-10T10:52:55Z
canonical: "help.symphonysummitai.com/action-template"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Action Template

You can define Action Templates for a Tenant. The Action Template defines the actions to be taken if an Event occurs, actions, such as sending e-mail notifications, logging Incidents, and so on.

To configure Action Templates, perform the following steps:

1. Navigate to **Notifications**> **Action** **Template**. The **Action Template** page is displayed.
2. On the **Action Template** page, click the **Filters** icon and select the **Tenant**. Click **Add New** on the right action panel. The **Action Template Details** page is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-O7CY621J.png) Figure: Action Template Details Page
3. Specify all the required details. For more information about the fields on the **Action Template Details** page, see Field Description below:
4. Click **Submit**. The new Action Template is configured.

#### Field Description

The following table describes the fields on the **Action Template Details** page:

| **Field** | **Description** |
| --- | --- |
| Template Name | Type in the name for the Action Template. |
| Active | Indicates the status for the Action Template. - If selected, the Action Template is active and is displayed in the Action Templates list. - If not selected, the Action Template becomes inactive. |
| **Alert Configuration** |
| Alert Email Notification | Select this check box for sending an alert e-mail notification to the configured members. Alert e-mails are sent to the configured users, when the utilization of the devices exceeds the configured threshold value. |
| Ignore Email Notification (If incident is open) | Select this check box to avoid re-sending of alert e-mail notification for the same issue, if the incident is still not resolved. |
| From Email ID | Specify the e-mail address from which the alert and information notification e-mails have to be sent. |
| From Email Name | Specify the e-mail name from which the alert and information notification e-mails have to be sent. |
| **Incident Configuration** |
| Log Incident | Select the check box to auto log an Incident. |
| Do Not Log Incident (If Incident is open) | Select the check box to do not log an Incident, if Incident is open. |

**Show List**

Click **Show List** to display the list of all the configured Action Templates for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-UPP4ILYM.png)

Figure: Show List Page