---
title: "Approver"
slug: "approver-5"
updated: 2026-01-13T07:34:45Z
published: 2026-01-13T07:34:45Z
canonical: "help.symphonysummitai.com/approver-5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Approver

You can configure Approvers to verify and approve Problem Records (PRs). You can add and modify Approvers for a Department.

### **Configure Approvers**

To configure Approver, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Approver.**
2. Select the required **Department**.
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-10-26T06%3A50%3A47Z&se=2026-10-26T07%3A50%3A47Z&sr=c&sp=r&sig=%2BtXuaVs1GxjwO5mShLA2syg%2BjWPqlkrWLau8lotCZkc%3D) icon.
4. Specify the required details on **Problem Record Approver** page. For information about the fields on the **Problem Record Approver** page, see [Field Description](/apex/docs/approver-5#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Approver_Details_Page.png?sv=2026-02-06&spr=https&st=2026-10-26T06%3A50%3A47Z&se=2026-10-26T07%3A50%3A47Z&sr=c&sp=r&sig=%2BtXuaVs1GxjwO5mShLA2syg%2BjWPqlkrWLau8lotCZkc%3D)

Figure: Problem Record Approver page

#### Field Description

The following table describes the fields on the **PROBLEM RECORD APPROVER** page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Workgroup | Select the Workgroup for which you want to configure the PR Approver. Select **All** to set the Approver for all the Workgroups of the selected Tenant. |
| Problem Manager | Type in the name of the person you want to assign as Problem Manager. To search for a user name, click the **Search** icon. For information about searching users, see Searching Users. |
| Active | Indicates the status set for the configured Approver. - If selected, the Approver is authorized to approve or reject a PR. - If not selected, the Approver becomes an inactive Approver. The inactive Approvers are not displayed in the **Approvers** list on the other pages of the application. |

1. Click **Submit.** A new Approver is configured.

#### **Actions**

This section explains all the icons displayed on the right-side panel of the **Problem Record Approver** page.

### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png?sv=2026-02-06&spr=https&st=2026-10-26T06%3A50%3A47Z&se=2026-10-26T07%3A50%3A47Z&sr=c&sp=r&sig=%2BtXuaVs1GxjwO5mShLA2syg%2BjWPqlkrWLau8lotCZkc%3D) to display the **LIST** table showing all the **Risk** values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Approver_List_Page.png?sv=2026-02-06&spr=https&st=2026-10-26T06%3A50%3A47Z&se=2026-10-26T07%3A50%3A47Z&sr=c&sp=r&sig=%2BtXuaVs1GxjwO5mShLA2syg%2BjWPqlkrWLau8lotCZkc%3D)

Figure: Problem Record Approver List Page

- To edit an Approver, click the name of the **Problem Manager**. Make appropriate changes and click **Submit**.
- To display the inactive Approvers, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the **Approver** values are displayed in a list, **Add New** is displayed on the right-side panel. Click **Add New** to configure a new **Approver** value.