---
title: "Asset Return Request"
slug: "asset-return-request"
updated: 2026-01-08T09:33:53Z
published: 2026-01-08T09:33:53Z
canonical: "help.symphonysummitai.com/asset-return-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Asset Return Request

All the return requests that are raised by the end user for the assets that come under the respective store manager are captured on this page. A store manager can view the list of assets for which return type movement is initiated. This helps the store manager to track the progress of the asset return type movement such as:·

- movement is initiated but approval is pending,
- approval is done but deallocation is pending,
- approval is rejected

Store manager can deallocate the assets for which return request is initiated but no approval process is configured. This helps the store manager to proceed with the deallocation of the asset.

#### To view all return movement details, perform the following step:

1. Select **Asset > Users > Manage Asset > Asset Return Request**.
2. On the **Asset Return request** page, click **Filters** on the **ACTIONS** panel.
3. On the **FILTERS** pop-up page, select the Department, fill in the required details and click SUBMIT. For more information about the fields on the FILTERS pop-up page, see Field Description below. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-PVZH5UVN.png) Figure: FILTERS pop-up page
4. On the **ASSET RETURN REQUEST** page, a list of Asset Movement is displayed based on the filter criteria. If the Store Manger is not configured as approver, then he can only view the movement ID details. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-YC9WEKZP.png)

Figure: Asset Return Request
5. To view the details of any particular Movement ID, Click the hyperlink of required movement. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-YA8GJG8F.png)

Figure: Movement Approval
6. Select the required check boxes to deallocate the assets and Click **DEALLOCATE** on the **ACTIONS** panel. A confirmation message is displayed. Click **OK** to navigate to **DEALLOCATE FIXED ASSET** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-77FXBM2K.png) Figure: Asset Return request

> [!NOTE]
> Notes
> 
> The flags indicate the status of the return movement type as per the following table:
> 
> The flags indicate the status and progress of the initiated return movement:
> 
> | **Flag** | **Description** |
> | --- | --- |
> | Blue | Indicates the Movement ID is approved and pending for deallocation in case of approval. It also indicates Movement ID with no configured approval and pending for deallocation. |
> | Green | Indicates the Movement ID for which the deallocation is completed. |
> | Red | Indicates the Movement ID for which approved and deallocation is pending. |
> | Amber | Indicates the Movement ID for which the approval is pending. |
7. On the Deallocate page, fill-in the required details and click **Submit**. The selected assets are deallocated and accordingly the In-store count of the particular category is updated.

#### Field Description

The following table describes the fields on the **FILTERS** pop-up page:

| **Field** | **Description** |
| --- | --- |
| Department | Select the Tenant from the drop-down for which you want to view the movement ID details. |
| Asset Type | Select the Asset type. The options are: - Fixed Asset - Non-fixed Asset |
| Start Date | Select the start date of the asset return movement using the Calendar icon. |
| End Date | Select the end date of the asset return movement using the Calendar icon. |
| Movement Type | Select a Movement type from the drop-down list. |
| Type | Select the type from the drop-down list with respected to the value selected in the Movement Type field. |
| Movement Status | Select the movement status from the list. The options are: - All: Select to view all the movement ID details irrespective of status. - Movement Initiated: Select to view all the return movement ID details of assets which are in Movement Initiated status. - Approval pending: Select to view all the return movement ID details of assets which are in approval pending status. - Rejected: Select to view all the return movement ID details of assets whose approval is rejected. - Deallocation pending: Select to view all the return movement ID details of assets which are pending for deallocation. - Deallocation completed: Select to view all the return movement ID details of deallocated assets. |
| Initiated By | Search and select the initiator name. |
| Movement ID | Specify a range of Movement IDs for which you want to view the pending approvals. |
| Requested For | Search and select the requestor name who has raised the raised the return movement. |