---
title: "Automation Performance"
slug: "automation-performance-1"
updated: 2026-04-30T12:22:59Z
published: 2026-04-30T12:22:59Z
canonical: "help.symphonysummitai.com/automation-performance-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Automation Performance

Automation Performance report offers comprehensive insights into automation performance, including completion rates, total skills and request volumes. By analyzing these metrics, users can assess automation success, adoption rates and overall capabilities.

To view Automation Performance, perform the following steps:

1. Navigate to **SA** > **Reports** > **Automation Performance**.
2. View the performance of automation for each workflow. For more information on columns, refer to the Field Description. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/automation perf.png) Figure: Automation Performance

#### Field Description

| Field | Description |
| --- | --- |
| Workflow Name | Displays the name of the Workflow considered for the performance analysis. |
| Module | Displays the Module name which is the trigger point for the Workflow. Example: Incident Management, Service Request, Work Order etc. |
| Ticket Count | Represents the number of Incident/SR/WO attached to the Workflow. |
| Total Skills | Represents the total number of skills executed in the Workflow. |
| Success Skills | Represents the number of skills executed successfully with respect to total skills. |
| Failure Skills | Represents the number of skills that encountered failure with respect to total skills. |
| Success % | Represents the value of Success Skills/ Total Skills *100. |

## Actions

Following actions are performed on the Automation Performance page.

| **Action Name** | **Description** |
| --- | --- |
| Filters | Opens filter options to refine automation performance data based on criteria such as workflow name, module, or execution results. Helps analyze performance for specific automations. |
| Export to Excel | Exports the currently displayed automation performance data (based on applied filters and visible records) to an Excel file for reporting or analysis. |
| Export All to Excel | Exports all available automation performance records to an Excel file, including records not currently visible due to pagination or filters. |

Other actions on Automation Performance list page are as follows:

**Period**: Upon clicking **Period** bar, the Time and Date Period options are displayed. Select the required time period criteria and click Apply to get respective record details.

![Period pop-up](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/4. Period pop-up.png)Figure: Period