---
title: "Broadcast"
slug: "broadcast"
updated: 2026-02-23T09:42:20Z
published: 2026-02-23T09:42:20Z
canonical: "help.symphonysummitai.com/broadcast"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Broadcast

From Release Denali SP3 onwards, the Admin user have provision to send a broadcast email to desired recipients, informing them about the new Rules for E-mail to SR. Click the **Click here to broadcast** in the following screen to open the Broadcast screen. A Broadcast Email screen with Email Body containing the Rules is displayed. The admin can modify the details and send a broadcast email to desired recipients selected in **Broadcast To**.

1. The Broadcast Name is by default selected as **Email to Service Request**.
2. The Broadcast Medium is by default be selected as **Email**.
3. The Broadcast Subject is by default selected as **Email to Service Request**.
4. The Broadcast Description can be edited by the Administrator if required in the **Parsing Rules Content**.
5. Select **Send Now** to send the Broadcast email immediately. or
6. You can select the scheduled date and time when you want to send the Broadcast email. Ensure that scheduled time is 5 minutes greater than the current time.
7. Select **Active** check box.
8. From Broadcast To, you can select the desired recipients such as Customer, Location, Workgroup, User Type, User List, or Custom Email and specify other details.
9. Click **Submit**. An email is sent to specified recipients along with the Notification Parser rule details configured for Email to SR. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-VT27MCD9.png) Figure: Sending Broadcast Email to End Users