--- title: "Change Request Approver" slug: "change-request-approver" updated: 2026-02-28T11:37:07Z published: 2026-02-28T11:37:07Z canonical: "help.symphonysummitai.com/change-request-approver" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Change Request Approver When a CR approver is assigned a new role or moved to a different team or location, the CRs waiting for his/her approval gets halted and lead to business discontinuity. So, it is required to re-assign approval tasks to another approver. Using the Remapping CR Approver feature, the halted CR approvals tasks are can be mapped to another Approver. It helps in reorganizing the work and finish the pending CR approvals on time. **How to Enable CR Approver List sub menu?** To remap CR approver, user must have access to **CR Approver List** sub menu. To enable **CR Approver List** sub menu**:** 1. Navigate to **Admin** from the Workspace > **Users** > **General** > **Role Template**. . The **ROLE** **TEMPLATE** page is displayed. 2. Click **Filters** on the **ACTIONS** panel. The **FILTERS** pop-up page is displayed. 3. Select the **Domain** from the drop-down list and click **SUBMIT**. A list of configured Role Templates for the selected Domain is displayed. 4. Select the required **ROLE TEMPLATE** from the **LIST**. The **ROLE TEMPLATE - MENU CONFIGURATION** page is displayed. 5. Click **ADMIN** from under the **MODULES** section. 6. Select the **Edit** and **View** check box for **CM Approver List** and **CR Approver List** to provide the edit and view access. 7. Click **SUBMIT** to save the configuration. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-V2U8GN9P.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: ROLE TEMPLATE - MENU CONFIGURATION #### To remap CR approver: 1. Navigate to **Admin** from the Workspace > **Users** > **General** > **CR Approver List**. The **CR APPROVER LIST** displayed. 2. On the **CR APPROVER LIST** page, the Administrator can view the **Number of CRs** pending with an approver based on **Tenant**, **Workflow** **Name**, **Approval Level**, and **Approval Type**. ##### **Adding Filter Conditions:** A filter condition consists of the following parts: - - **Field**: Each field is a column in the table. - **Operator**: Each field type has its own set of valid operators. Based on the field type the operators are displayed. - **Value**: Each field has its own set of valid values determined by the Field type and Operator. ##### **What is a Filter Operator?** In literal terms, an operator specifies how parameters relate to one another. The following table describes the list of operators with a short description. | **Operator** | **Operator Name** | **Function** | | --- | --- | --- | | = | Equals | Find an exact match with the entered value. | | != | Not Equals | Find a match that should not be equal (exactly) to the entered value. | | IN | Is one of | Find matches with any one of the options that you select. | | NOT IN | Is not one of | Find matches that do not match with any of the selected options. | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-RLKRTRKH.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: CR APPROVER LIST page 1. On the **CR APPROVER LIST** page, click the **Number of CRs** hyperlink. The **REMAPP APPROVER - APPROVER NAME** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-O4DJ86LM.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: REMAP APPROVER - APPROVER NAME page 2. On the **CR APPROVER LIST** page, click the **Total Records** hyperlink. The **REMAP APPROVER - Approver Name** page is opened in a new tab. Also, the Administrator can further filter the CRs based on the Tenant or Department as shown below. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-LW4INJXS.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: REMAP APPROVER - APPROVER NAME page 3. To remap approver of CRs, select check boxes adjacent to the **CR NO**. 4. Click **Change Approver.** The **REMAP APPROVER** page displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-0L0SX9EE.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: REMAP APPROVER pop-up 5. Type in the approver name or search the approver to whom you want to assign the selected Change Requests. 6. Click Remap. The selected Change Requests are assigned to a new Approver and the below e-mail notification triggers to remapped approver. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-WB0ESMMM.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: Success Message ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/change-request-approver-image-iue4d314.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D)Confirmation E -Mail ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/change-request-approver-image-fdzp0kxx.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: Confirmation E-mail Notification ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/change-request-approver-image-8c0bdtvj.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D)ACTIONS **ACTIONS** This section explains all the icons on the **ACTIONS** panel of the **REMAP APPROVER - APPROVER NAME** page. **EXPORT TO EXCEL** Click the **EXPORT TO EXCEL** icon on the **ACTIONS** panel to export Change Requests on a particular page to a Microsoft Excel Sheet. **EXPORT ALL** Click the **EXPORT ALL** icon on the **ACTIONS** panel to export all the Change Requests to a Microsoft Excel Sheet. **CHANGE HISTORY** Click **CHANGE HISTORY** to view the remap approver history, the user who made the changes, the date and time when the change was made, and also the old approver and new approver. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-VYYUSBOF.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) **ACTIONS** This section explains all the icons on the **ACTIONS** panel of the **CR APPROVER LIST** page. **CHANGE HISTORY** Click **CHANGE HISTORY** to view the remap approver history, the user who made the changes, the date and time when the change was made, and also the old approver and new approver. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/change-request-approver-image-cbvqyd7n.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D)