---
title: "Chat with Analyst"
slug: "chat-with-analyst"
updated: 2025-12-23T11:53:28Z
published: 2025-12-23T11:58:41Z
canonical: "help.symphonysummitai.com/chat-with-analyst"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with Analyst

You can chat with the assigned Analyst to know the updates about the Incident logged for you.

To chat with Analysts, perform the following steps:

1. Log in to the Application.
2. Select **Incident** > **User** > **My Incidents.** The **My Incidents List** page is displayed.
3. Click on the Incident **ID** hyperlink in the list page to view the Incident details. Incident details page is displayed.
4. Click on the user chat emoji ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/emoji.png) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chat emo.png)

Figure: Incident ID
5. The **Chat** pop-up page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chat.png)

Figure: Chat with the Caller
6. Type in the textbox and click on the send icon. The Analyst receives the chat communication in a Chat window.

The following table explains the availability status of the Analyst/End User for Chat functionality.

| **Color** | **Availability Status** |
| --- | --- |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-xjq54zrl.png) | Available |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-nlhcc3rl.png) | Offline |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-dnpkucyh.png) | Away |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-v7g9zs50.png) | Locked |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-8lhkani7.png) | Unlocked |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-r8s1u029.png) | Server Connected |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-a9uvplma.png) | Server Disconnected |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/chatting-with-analysts-image-l3cau8mf.png) | Server Reconnect |

> [!NOTE]
> Note
> 
> - You can use the chat option if it is configured on the Server.
> - If the basic chat is configured on the Application Settings page, the basic chat functions are available to the End User.
> - Once chat **Invite Analyst for chat** icon is clicked, Analyst gets a notification e-mail with the chat link. The link is active for a time duration specified by the user. After the specified duration the chat link becomes inactive and user needs to send a new chat request.