---
title: "Classification"
slug: "classification-2"
updated: 2025-12-23T11:53:39Z
published: 2025-12-23T11:58:45Z
canonical: "help.symphonysummitai.com/classification-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Classification

**What is a Classification?**

A Classification is referred as the various types of Knowledge Records (KRs) that are created by the Analysts in an organization. Knowledge Base administrators can utilize the classification to organize Knowledge Resources (KRs) in a structured manner, grouping articles with similar content under the corresponding classification. You can add and modify Classification details for an Department.

To configure Classification, perform the following steps:

1. Navigate to **Knowledge** > **Configuration** > **Classification**. The Classification page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-KXCXWIZD.png) Figure: Classification
2. On the Classification page, click **Add New** on the ACTIONS panel. The Classification page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-LRE4IXDU.png) Figure: Classification
3. Select Department and type in the new Classification name. For information about the fields on the Classification page, see Field Description.
4. Click **Submit**. A new Classification is configured.

**Field Description**

The following table describes the fields on the CLASSIFICATION page:

| Field | Description |
| --- | --- |
| Classification Name | Enter the name for the Classification. This is a mandatory field. |
| Default | Select this checkbox to display the Classification as a default selection on other pages of the application. |
| Active | Indicates the status set for a Classification. - If selected, the Classification becomes an available option on the other pages of the application. - If not selected, the Classification becomes an inactive value. The inactive Classification are not displayed in the Classification list on the other pages of the application. |

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CLASSIFICATION page.

Show List

Click Show List to display the List showing all the configured Classification for the selected Department.

Classification ID column in the LIST table displays the ID associated with every configuration.

- To edit a Classification, select the configured Classification. Make appropriate changes and click **Submit**.
- To display the inactive Classification, click the Include Inactive check box.