---
title: "Configure Classification"
slug: "configure-classification"
updated: 2026-01-05T08:55:13Z
published: 2026-01-05T08:55:13Z
canonical: "help.symphonysummitai.com/configure-classification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Classification

**What is a Classification in Service Request Management?**

Classification is the nature of the issues raised by the End Users in an organization. The Service Requests (SRs) raised by the End Users are identified using these Classifications while resolving the SRs. You can add and modify Classification details for SRs under a Tenant.

To Configure a Classification in the Request module, perform the following steps:

1. Select **Request** > **Configuration** > **Service Request Masters** > **Classification**.
2. On the **CLASSIFICATION** page, select the Tenant. A list of all the configured Classifications for the selected Tenant is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Classification(3).png)

Figure: Classification

> [!NOTE]
> Note
> 
> - The Green color code indicates a default Classification.
> - The Red color code indicates a deactivated Classification.
> - The Yellow color code indicates a new Classification.
> - Before Classification name, the Classification ID associated with every configuration is displayed.

1. Right click on any of the configured Classifications, a pop-up list with the following options is displayed: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/classification options.png)
  - **Create Root Node**: Click this option to create a new Root Node/Classification. A new Node/Classification is created at the top of the configured Node list.
  - **Create Child Node**: Click this option to create a Child Node/Classification. A Child Node/Classification will be created for the Node/Classification on which you have right clicked.
  - **Rename**: Click this option to rename a Node/Classification.
  - **Deactive**: Click this option to deactivate a Node/Classification.
  - **Set as Default**: Click this option to set a Node/Classification as Default Node/Classification.
  - **Delink**: Click this option to detach a Classification from the Root Node.
2. Click **SUBMIT** to save the changes.

#### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **CLASSIFICATION** page.

**EXPAND ALL**

Click **EXPAND ALL** to expand all the configured classifications. To display the inactive Classifications, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the expanded Classification list are displayed under the **DETAILS** section, the **COLLAPSE ALL** action is displayed on the **ACTIONS** panel. Click **COLLAPSE ALL** to collapse the Classification list.

**IMPORT**

Click **IMPORT** to update or create multiple Classifications importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the **EXCEL MASTERS IMPORT** page, where you can download the excel template and fill the required data to update in the **CLASSIFICATION** page. For more information see Importing Master Template.

**SORT ORDER**

Click **SORT ORDER** to sort the **Classification** and **Category** field values on the ***NEW SERVICE REQUEST*** page.