---
title: "Configure Closure Code"
slug: "configure-closure-code-1"
updated: 2026-01-13T10:17:56Z
published: 2026-01-13T10:17:56Z
canonical: "help.symphonysummitai.com/configure-closure-code-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Closure Code

A Closure Code is the status code used by the Analysts while closing a Problem Record (PR). The Closure Codes are added based on the organization's requirements. The configured Closure Codes are available to the Analysts while resolving PRs. You can add and modify the Closure Codes for a Tenant.

To configure Closure Code, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Closure Code**.
2. Select the required **Department**.
3. Click **ADD NEW** on the **ACTIONS** panel.
4. Enter in the new Closure Code details. For information about the fields on the **CLOSURE** **CODE** page, see [Field Description](/apex/docs/configure-closure-code-1#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Closure code.png) Figure: Closure Code
5. Click **SUBMIT** to configure a new Closure Code.

#### Field Description

The following table describes the fields on the **CLOSURE CODE** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Closure Code | Type in a name for the Closure Code. |
| Sort Order | Type in the order number in which the Closure Codes need to be listed in the **Closure** **Codes** list. |
| Default | Select this checkbox to display the Closure Code as a default selection on other pages of the application. |
| Active | Indicates the status set for a Closure Code. - If selected, the Closure Code becomes an available option on the other pages of the application. - If not selected, the Closure Code becomes an inactive value. The inactive Closure Codes are not displayed in the **Closure Code** list on the other pages of the application. |

### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **CLOSURE CODE** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** showing all the configured Closure Codes for the selected Tenant.

**Closure Code ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a Closure Code, select the configured **Closure Code**. Make appropriate changes and click **SUBMIT**.
- To display the inactive Closure Code, click the **Include Inactive** checkbox.