--- title: "Configure Conference Call" slug: "configure-conference-call" updated: 2026-02-09T07:24:17Z published: 2026-02-09T07:24:17Z canonical: "help.symphonysummitai.com/configure-conference-call" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure Conference Call For Major Incidents, the Administrators can configure the Conference Calls that need to be initiated to discuss about the Major Incidents and arrive at a solution on a fast track. The Conference Calls can be configured for Twilio, WebEx and Microsoft Teams. By default, the **Conference Call - Twilio** page is displayed when you click **Conference Call (Admin > Notifications > Conference Call).** Use **Filters** option to choose the **Conference Bridge Type**, *Twilio* or *WebEx or Microsoft Teams*. #### Prerequisites To configure the Conference Call for Major Incidents, the following checkboxes should be enabled on the Department page: **Enable Major Incident Option, Enable Conference Call,** and **Active.** For more information about Department configurations. #### **Configuring Conference Call - Twilio** To configure Conference Call (Twilio), perform the following steps: 1. Navigate to **Admin > Notifications > General > Conference Call >** Select Conference Bridge Type as **Twilio** on the **Filters** pop-up page. The **Conference Call -** **Twilio** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-3527GQWI.png) Figure: CONFERENCE CALL - TWILIO page: LIST section 2. On the right action panel of the **C****ONFERENCE** **C****ALL -** **T****WILIO** page, click **Add New**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-I20ZPS7R.png) Figure: Conference Call - Twilio page: Add New 3. On the right action panel of the **Conference Call - Twilio** page, select the **Department**. 4. Specify the required information in the **Details** section and click **Submit**. For more information about the fields on the **C****ONFERENCE** **C****ALL -** **T****WILIO** page. #### Field Description The following table describes the fields on the **C****ONFERENCE** **C****ALL -** **T****WILIO** page: | **Field** | **Description** | | --- | --- | | Conference Bridge Type | Select the Conference Bridge Type from the list. | | Bridge Name | Specify the Conference Bridge name. | | Bridge Number | Specify the Bridge Number. | | Conference Joining Message | Specify the joining message that you want to communicate upon joining the Conference Call. | | Validation Message | Specify the validation message that you want to communicate, when a participant wants to join an outdated Conference. | | Is Default? | If selected, the configuration becomes default. | | Active | If selected, the configuration becomes Active. | **Show List** Click **Show List** to view the list of properties added. **Filters** Click **Filter** to select the **Conference Bridge** type and specify the required values to filter the Conference Call configuration list. **Master Configuration** Click **Master Configuration** to set the Master Configuration before you configure any Conference Call. If the Master Configuration is set, the icon is highlighted in green color. If not configured, the icon is highlighted in amber. **Add New** Click **Add New** to add a new Conference Call configuration. ### Configuring Conference Call - WebEx **To configure Conference Call (WebEx):** 1. Navigate to **Admin > Notifications > Conference Call >** Select the **Filters >** Conference Bridge type as **WebEx**. The **Conference Call -** **WebEx** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-ECOU3GX9.png) Figure: **Conference Call - WebEx** page: LIST section 2. On the right action panel of the **Conference Call -** **WebEx** page, click **Add New**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1T43X4UM.png) Figure: Conference Call - WebEx page: Add New > [!NOTE] > Note > > For Site information, see Cisco WebEx Portal. Navigation: Home > User Profile > Site Administration > Services > Meeting > Sites. 1. On the **CONFERENCE CALL - WEBEX** page, select the Department. 2. Specify the required information in the **Details** section and click **Submit**. For more information about the fields on the Conference Call - WebEx page, refer Field Description. **Field Description** The following table describes the fields on the Conference Call - WebEx page: | **Fields** | **Description** | | --- | --- | | Site Name | Specify the Site Name. | | User Name | Specify the User Name. | | Password | Specify the Password. | | Active | If selected, the configuration becomes Active. | **Show List** Click **Show List** to view details of the WebEx user. **Filters** Click **Filters** to select the **Conference Bridge** type and specify the required values to filter the Conference Call configuration list. **Add New** Click **Add New** to add a new Conference Call configuration. The Administrators can configure the **WebEx Meeting Duration** and **WebEx Schedule Interval** at the back end. - **WebEx Meeting Duration:** This sets the time duration for which the WebEx Meeting URL is active. After the configured time is elapsed, the WebEX Meeting URL gets deleted. However, if the WebEx Meeting continues for more than the configured time, the WebEx URL continues to be active and gets deleted after the Meeting ends. - **WebEx Schedule Interval:** This sets the time interval between two consecutive WebEx meetings scheduled for the same WebEx User. ### Configuring Conference Call - Microsoft Teams Configuring a conference call with Microsoft Teams enables effective connection and communication with stakeholders, allowing you to work in a collaborative environment. In the following section, we will enable and configure MS Teams as a conference call. > [!NOTE] > Note > > The admin performing integration between MS Teams and Summit App must have **admin privileges for MS Teams** to manage and control app access at the organization-wide level. To configure Conference Call (Microsoft Teams), perform the following steps: 1. Navigate to **Admin > Notifications > Conference Call.** The **Conference Call - Twilio** page is displayed. 2. Select the required Department > Click **Filters from the right action panel** panel > select Conference Bridge type as **Microsoft Teams >** Click **Submit**. The **Conference Call -** **Microsoft Teams List** page is displayed. 3. Click **Add New** from the right action panel. The **Conference Call -** **Microsoft Teams Details** page is displayed. 4. Specify the required information in the **Details** section and click **Submit**. For more information about the fields on the **Conference Call -** **Microsoft Teams** page, refer Field Description. **Field Description** The following table describes the fields on the **Conference Call -** **Microsoft Teams** page: | **Field** | **Description** | | --- | --- | | Configuration Name | Type in the name for the configuration | | Graph URL | Enter the Graph URL to connect Microsoft Teams with external resources and services, enabling access to data and functionalities through Microsoft Graph API. **Analogy**: Building's Main Entrance **Example**: The Graph URL is the gateway for authorized individuals (applications or users) to access and interact with Microsoft Teams' services and data. | | Tenant ID | Enter the Tenant ID to accurately pinpoint the organization or tenant in the Microsoft Teams environment, ensuring that settings are correctly directed to the intended entity. **Analogy**: Office Building's Address **Example**: The Tenant ID functions as the address for your organization, ensuring that the application connects to the right place. | | Client ID | Enter the Client ID to verify user or team identity and restrict access to authorized individuals for configuring conference call settings. **Analogy**: Employee ID Card **Example**: The Client ID is like an application's ID card, ensuring it's authorized to access Microsoft Teams, just as employees need ID cards to enter the office. | | Secret Key | Enter the secret key to establish identity verification and confirm the required permissions for access. **Analogy**: PIN or Passcode **Example**: The Secret Key is similar to a private PIN, verifying the application's authenticity and allowing access to Microsoft Teams' resources, kept confidential like a personal PIN. | | User Name | Enter the username linked to the Microsoft account utilized in establishing the account on the Microsoft website at the time of procuring the subscription license for Microsoft Teams. | | Password | Enter the password of the username configured during the creation of the Microsoft account for the subscription license of Microsoft Teams. | | Is Default? | If selected, the configuration becomes default. | | Active | If selected, the configuration becomes Active. | | Capture Meeting Details | If selected, the meeting details will be captured |