---
title: "Configure ETR Notification"
slug: "configure-etr-notification"
updated: 2026-01-05T10:51:28Z
published: 2026-01-05T10:51:28Z
canonical: "help.symphonysummitai.com/configure-etr-notification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure ETR Notification

You can configure or modify the e-mail Ids of the recipients for a specific Workgroup/Category, who are notified when the Expected Time to Resolution is updated.

## Prerequisites

- Enable **Display Expected Time to Resolve (ETR) section on Incident Details** on **TENANT** page for Incident Management module.
- Enable custom scheduler job **ETR Escalation Notification** on **CUSTOM SCHEDULER** page.
- Configure **Escalation Levels for ETR** on **AUTO ESCALATION** page for Incident Management module.

## Configure ETR Notification

To configure ETR E-mail Notifications, perform the following:

1. Navigate to **Incident** > **Configuration** > **Others** > **ETR E-mail Notification.**
2. Select **Tenant**.
3. Click **Add New** on the Actions Panel to configure a new ETR Notification. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/etr1.png)
4. Enter the the required details. For more information, refer to the [Field Description](/apex/docs/configure-etr-notification#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/etr.png) Figure: ETR Notification
5. Click **SUBMIT.** A new ETR E-mail Notification is configured.

#### **Field Description**

The following table describes the fields on the **ETR NOTIFICATION** page.

| **Field** | **Description** |
| --- | --- |
| Workgroup | Select the Workgroup. |
| Category | Select the Category. |
| E-mail ID | Specify the E-mail IDs. You can specify multiple E-mail IDs separated by semicolon (;). |
| Send Notification to Workgroup Owner | If selected, the E-mail notification is sent to the configured Workgroup Owner. |
| Send Notification to Analyst | If selected, the E-mail notification is sent to the configured Analyst. |
| Active | If selected, the ETR Notification configuration becomes active. |

### **ACTIONS**

This section explains all the icons displayed on the **ACTIONS** panel of the **ETR NOTIFICATION** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the ETR Notifications configured in the Apex application for the selected Tenant.![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ilst.png)

Figure: ETR NOTIFICATION page

- To edit an ETR Notification, click the ETR Notification ID. Make appropriate changes and click **SUBMIT**.
- To display the inactive ETR Notifications, click the **Include Inactive Records** check box.