---
title: "Configure Gamification"
slug: "configure-gimification"
updated: 2026-02-09T08:51:11Z
published: 2026-02-09T08:51:11Z
canonical: "help.symphonysummitai.com/configure-gimification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Gamification

Using Gamification you can configure points for each defined Action Items of Analysts, configure Badges, and configure Achievements. Based on these configurations, the Analysts' Action Points are calculated, and Achievements and Badges are displayed on the **Analyst Dashboard** page under My Score and My Rank.

To configure Gamification, perform the following steps:

1. Navigate to **Admin > Productivity** > **General** > **Gamification**.
2. On the **Gamification** page, select the Department and type in the required details. For more information about the fields on the **Gamification** page, see Field Description.
3. Click **Submit**. The Gamification Action Items, Badges, and Achievements are configured. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-J14H37AH.png) Figure: Gamification page

#### Field Description

This section describes the fields on the **Gamification** page.

**Action Items Tab**

You can configure the points for each Action Item under the **Action Items** tab. You can configure Points for Action Items of **Incident** **Management**, **Request** **Fulfillment**, **Change** **Management**, **Problem** **Management**, **CMDB**, and **Knowledge** **Management** modules. You can also provide negative points for few of the Action Items. Type in Points in the **Points** text box for the **Action** **Items**. You can also configure Points as per User Type, Incident Evaluation, and CSAT Rating. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-J14H37AH.png) Figure: Action Items

**Badge Tab**

You can configure the Badges, add a description, and image for a Badge under the **Badge** tab. Type in a name (**Name**), description (**Description**), upload an image (**Image**), and make it active (**Active**)to make it available. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-YSNUKFUS.png)Figure: Badge Tab

**Achievements Tab**

You can configure the Achievements under the **Achievements** tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-KI4K9D6N.png)

Figure: Achievements

The following table describes the fields under the **Achievements** tab of the **Gamification** page:

| **Field** | **Description** |
| --- | --- |
| Name | Specify the name for the Achievement. |
| Milestone | Specify the Points required to achieve the Milestone. |
| Add /Edit Action Item | Select the **Add/Edit** **Action Item** check box to edit the configured Points for the Action Items. If the option is selected, you can view the **Configured Achievement Action Items** section. |
| Required Badge | Select the Badge required for the Achievement from the list. |
| Badge Awarded | Select the Badge awarded for the Achievement. |
| Bonus Point | Specify the Bonus Points rewarded after completing the Achievement. |
| Validity | Select a validity period from the list: *Date Range* and *Period.* If **Validity** is selected as *Date Range,* the following fields are displayed. - **From:** Select the date range from which the configured Achievement details are valid. - **To:** Select the date range to which the configured Achievement details are valid. If **Validity** is selected as *Period*, the following field is displayed. - **Period**: Lists the configured period for the configured Achievement. Select the period from the list. |
| Description | Specify the description for the Achievement. |
| Active | Indicates the status set for the Achievement details. - If selected, the Achievement becomes active. - If not selected, the Achievement becomes inactive. |
| Include Inactive | Select the checkbox to view inactive Achievement details. |