---
title: "Configure HOD"
slug: "configure-hod"
updated: 2026-01-12T05:40:33Z
published: 2026-01-12T05:40:33Z
canonical: "help.symphonysummitai.com/configure-hod"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure HOD

You can configure the Head of Tenant (HOD) details for various units or groups in an organization. You can configure HOD names based on Customer types or Locations or any other parameter. You can configure the Approver names for different types of Services. You can specify the levels of approval required from the management team members for a specific type of a Service Request (SR) from the End Users.

To configure HOD, perform the following steps:

1. Navigate to **Catalog** > **Configuration** > **HOD**. HOD List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/hod list.png)

Figure: HOD List
2. Click **Add New** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add new(3).png) icon on the **Actions** panel.
3. Enter the details in the HOD Details page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/hod details.png)

Figure: HOD Details

For more information, refer to the following Field Description:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Attribute Name | Select an attribute name from the list. |
| Attribute Value | Select an attribute name from the list. |
| Approver | Type in a name of the person, who is the head of the Tenant for the selected customer/location. As you type in the name of the person the matching names are displayed in the list. Select an appropriate name from the list. To search for an appropriate person name, click the **Select** **User** icon. For information about searching users, see Searching Users. |
| Active | Indicates the status set for a HOD. - If selected, the HOD becomes an available option on the other pages of the application. - If not selected, the HOD becomes an inactive value. The inactive HOD is not displayed in the **HOD** list on the other pages of the application. |
4. Click **Submit** to configure a new HOD.

#### ACTIONS

This section explains all the icons on the **ACTIONS** panel of the **HOD** page.

**SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the HOD configured for the selected Tenant.![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show list 1.png)Figure: HOD Action Panel

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/hod list.png) Figure: HOD page: List of HODs

### Edit HOD

- To edit a HOD, click the **Attribute Value**. Make appropriate changes and click **SUBMIT**.
- To display the inactive HOD values, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the configured HODs are displayed under the **LIST** table, the **ADD NEW** action is displayed on the **ACTIONS** panel. Click **ADD NEW** to configure a new HOD.