---
title: "Configure Impact"
slug: "configure-impact-1"
updated: 2026-01-05T09:33:04Z
published: 2026-01-05T09:33:04Z
canonical: "help.symphonysummitai.com/configure-impact-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Impact

Impact defines the effect of an Incident on the users (how many users). You can configure and modify the Impact values for a Tenant.

To configure Impact values, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **SLA Configurations** > **Impact**.
2. Select **Tenant**.
3. Enter in the new Impact details. For information about the fields on the IMPACT page, see [Field Description](/apex/docs/configure-impact-1#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Impact.jpg) Figure: Impact
4. Click **SUBMIT**. A new Impact value is configured.

#### Field Description

The following table describes the fields in the IMPACT page:

| Field | Description |
| --- | --- |
| **Details** |  |
| Impact Name | Type in a name for the Impact. |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application. |
| Default | Select this check box to display this Impact value as the default Impact value on the other pages of the application. |
| Active | Indicates the status of the Impact value. If selected, the Impact value becomes an available option on the other pages of the application. If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application. |

#### ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the page.

#### SHOW LIST

Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/impact list(1).jpg)Figure: IMPACT page: List of Impact values

- To edit an Impact value, click the Impact Name. Make appropriate changes and click SUBMIT.
- To display the inactive Impact values, click the Include Inactive check box.

> [!NOTE]
> Note
> 
> When a configured **Impact** is displayed in the LIST then, **ADD NEW** and **IMPORT** actions are displayed in the ACTIONS panel.
> 
> - Click **ADD NEW** to configure a new Impact.
> - Click **IMPORT** to update or create multiple Impacts, importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the **EXCEL MASTERS IMPORT** page, where you can download the excel template and fill the required data to update in the **IMPACT** page.