---
title: "Configure Information Ticker"
slug: "configure-information-ticker-1"
updated: 2026-01-05T10:53:12Z
published: 2026-01-05T10:53:12Z
canonical: "help.symphonysummitai.com/configure-information-ticker-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Information Ticker

**What are Information Tickers?**

You can notify the users about the common or known errors, or any other general information using Information Tickers. The Information Tickers is displayed as moving text messages on the **LOG NEW SERVICE REQUEST** page. You can add and modify Information Tickers for Service Requests (SRs) for a Tenant.

To configure Information Ticker, perform the following steps:

1. Navigate to **Request** > **Configuration** > **Service Request Masters** > **Information Ticker**.
2. Select Tenant under which the Information Ticker must be configured.
3. On the **INFORMATION TICKER** page, click **ADD NEW** on the **ACTIONS** panel. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/information ticker.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A17%3A20Z&se=2026-10-26T11%3A17%3A20Z&sr=c&sp=r&sig=eX5JJ2yDQP2leQycPaE3enlfFhN2Ep5DiEGw947QRgk%3D)

Figure: Information Ticker
4. Enter the required values in the new Information Ticker details page. For information about the fields on the **INFORMATION TICKER** page, see Field Description. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/it(1).png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A17%3A20Z&se=2026-10-26T11%3A17%3A20Z&sr=c&sp=r&sig=eX5JJ2yDQP2leQycPaE3enlfFhN2Ep5DiEGw947QRgk%3D)

Figure: Information Ticker
5. Click **SUBMIT** to configure a new Information Ticker.

#### Field Description

The following table describes the fields on the **INFORMATION TICKER** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Start Date | Specify the start date for the Information Ticker. Click the **Calendar** icon to select an appropriate start date. |
| End Date | Specify the end date for the Information Ticker. Click the **Calenda**r icon to select an appropriate end date. |
| Subject | Type in the subject text for the Information Ticker. |
| Description | Type in the description text for the Information Ticker. |
| Customers | Select one or more customers that you do not want to associate for the Information Ticker from **Available Customers List** and click the icon to move the customer to the **Restricted Customers** list. The Information Ticker will not be visible to the customers added under the **Restricted** **Customers** list. To remove a customer from the **Restricted** **Customers** list, select the customer and click icon. |
| Locations | Select one or more locations that you do not want to associate with the Information Ticker from **Available Locations List** and click the icon to move the location to the **Restricted Locations** list. The Information Ticker will not be available to the locations added under the **Restricted Locations** list. To remove a location from the **Restricted** **Locations** list, select the location and click icon. |
| Active | Indicates the status set for a Information Ticker. - If selected, the Information Ticker becomes an available option on the other pages of the application. - If not selected, the Information Ticker becomes an inactive value. The inactive Information Tickers are not displayed on the **LOG NEW SERVICE REQUEST** page**.** |

### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **INFORMATION TICKER** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the Information Tickers configured for the selected Tenant. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Information ticker - show list.png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A17%3A20Z&se=2026-10-26T11%3A17%3A20Z&sr=c&sp=r&sig=eX5JJ2yDQP2leQycPaE3enlfFhN2Ep5DiEGw947QRgk%3D) Figure: INFORMATION TICKER page: List of alerts

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/list page(2).png?sv=2026-02-06&spr=https&st=2026-10-26T10%3A17%3A20Z&se=2026-10-26T11%3A17%3A20Z&sr=c&sp=r&sig=eX5JJ2yDQP2leQycPaE3enlfFhN2Ep5DiEGw947QRgk%3D)

Figure: Information Ticker List page

### Edit Information Ticker

- To edit an Information Ticker, click the **Subject**. Make appropriate changes and click **SUBMIT**.
- To display the inactive Information Tickers, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Information Tickers are displayed under the **LIST** table, the **ADD NEW** action is displayed on the **ACTIONS** panel. Click **ADD NEW** to configure a new Information Ticker.