---
title: "Configure Information Ticker"
slug: "configure-information-ticker"
updated: 2026-01-05T12:12:16Z
published: 2026-01-05T12:12:16Z
canonical: "help.symphonysummitai.com/configure-information-ticker"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Information Ticker

You can notify the users about the common or known errors, or any other general information using Information Ticker. The Information Ticker messages are displayed as moving text messages on the **NEW INCIDENT** page. You can add and modify Information Tickers for Incidents under a Tenant.

To configure Information Ticker, perform the following steps:

1. Select **Incident** > **Configuration** > **Others** > **Information Ticker**.
2. Select the **Tenant** under which you want to configure Information Ticker. Configure Information Tickers are displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/information ticker - IM.png)

Figure: Information Ticker
3. click the **ADD NEW** on the **ACTIONS** panel in the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/an(2).png)

Figure: Add New
4. Enter the new Information Ticker details. For information about the fields on the **INFORMATION TICKER** page, see [Field Description](/apex/docs/configure-information-ticker#ConfiguringInformationTicker-FieldDescr).
5. Click **SUBMIT** to create a new Information Ticker, ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Information Ticker conf.png)

Figure: Information Ticker

#### Field Description

The following table describes the fields on the **Information Ticker** page:

| **Field** | **Description** |
| --- | --- |
| Start Time | Specify the Start Time from which the Information Ticker should be displayed. Click the **Calendar** icon to select an appropriate start date and time. |
| End Time | Specify the End Time till which the Information Ticker should be displayed. Click the **Calenda**r icon to select an appropriate end date and time. |
| Subject | Type in the subject text for the Information Ticker. |
| Description [MAX 200 Chars] | Type in the description text for the Information Ticker. |
| Preview | Displays the information described in the **Description** field and scrolls from right to left with the described content. |
| Customers | Select one or more customers that you do not want to associate with the Information Ticker from **Available Customers l**ist and click the icon to move to the **Restricted Customers** list. The Information Ticker will be not be visible to the customers added under the **Restricted** **Customers** list. To remove a customer from the **Restricted** **Customers** list, select the customer and click the icon. |
| Locations | Select one or more locations that you do not want to associate with the Information Ticker from **Available Locations** list and click the icon to move to the **Restricted Locations** list. The Information Ticker will not be available to the locations added under the **Restricted Locations** list. To remove a location from the **Restricted** **Locations** list, select the location and click the icon. |
| Active | Indicates the status set for the Information Ticker. - If selected, the Information Ticker is displayed as per the configured date and tome, selected customers, and locations. - If not selected, the Information Ticker becomes an inactive value and is not displayed. |

### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **INFORMATION TICKER** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the Information Tickers configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show list it.png)Figure: INFORMATION TICKER

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/information ticker - IM.png) Figure: List of Information Tickers

## Edit Information Ticker

- To edit an Information Ticker detail, click the **Subject**. Make appropriate changes and click **SUBMIT**.
- To display the inactive Information Tickers, click the **Include Inactive** check box.