---
title: "Configure Pending Reason"
slug: "configure-pending-reason"
updated: 2026-01-05T10:20:23Z
published: 2026-01-05T10:20:23Z
canonical: "help.symphonysummitai.com/configure-pending-reason"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Pending Reason

The Analysts need to specify a Pending Reason when they change the status of an Incident to Pending. The status Pending means that some information or response is required from the End User to further investigate the Incident. You can define the Pending Reasons for Incidents for a Tenant based on the organization’s requirements.

To configure Pending Reasons, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **Incident Masters** > **Pending Reason**.
2. Select **Tenant**.
3. Enter in the Pending Reason in the Pending Reason text box. If you select the Active check box, the Pending Reason becomes an available option in the Pending Reason list on the other pages of the application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Pending reason.jpg) Figure: PENDING REASON page
4. Click **SUBMIT**. A new Pending Reason is configured.

### ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PENDING REASON page.

#### SHOW LIST

Click SHOW LIST to display the LIST table showing all the Pending Reasons configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Pending reason list.jpg)Figure: PENDING REASON page: List of Pending Reasons

Pending Reason ID column in the LIST displays the ID associated with every configuration.

- To edit a Pending Reason, click the Pending Reason. Make appropriate changes and click **SUBMIT**.
- To display the inactive Pending reasons, click the Include Inactive check box.

> [!NOTE]
> Note
> 
> When the Pending Reason is displayed in LIST then, **ADD NEW** and **IMPORT** actions are displayed in the ACTIONS panel.
> 
> - Click **ADD NEW** to configure a new Pending Reason.
> - Click **IMPORT** to update or create multiple Pending Reasons, importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the **EXCEL MASTERS IMPORT** page, where you can download the excel template and fill the required data to update in the **PENDING REASON** page.