---
title: "Configure Priority Matrix"
slug: "configure-priority-matrix-1"
updated: 2026-01-05T09:39:10Z
published: 2026-01-05T09:39:10Z
canonical: "help.symphonysummitai.com/configure-priority-matrix-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Priority Matrix

If a Priority Matrix is configured, the Incidents can auto-select the Priority based on the selected combination of Impact and Urgency. You can configure and modify a Priority Matrix.

To configure Priority Matrix, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **SLA Configurations** > **Priority Matrix.**
2. Select **Tenant** to create a new Priority Matrix.
3. Enter the new Priority Matrix details. For information about the fields on the **PRIORITY MATRIX** page, see [Field Description](/apex/docs/configure-priority-matrix-1#field-description).
4. Click **SUBMIT.** A new Priority Matrix is configured. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/PRiority matrix 1.jpg)

Figure: PRIORITY MATRIX page

#### **Field Description**

The following table describes the fields on the **PRIORITY MATRIX** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Urgency | Select an Urgency value from the list. |
| Impact | Select an Impact value from the list. |
| Priority | Select a Priority value from the list. |
| Active | Indicates the status of the Priority Matrix. - If selected, the Priority Matrix becomes an available option on the other pages of the application. - If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the **Priority Matrix** list on the other pages of the application. |

#### **ACTIONS**

This section explains all the icons displayed on the **ACTIONS** panel of the **PRIORITY MATRIX** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the Priority Matrixes configured for the selected Tenant. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority Matrix list.jpg)Figure: PRIORITY MATRIX page: List of priority matrix values

- To edit a Priority Matrix value, click the **Urgency** value. Make appropriate changes and click **SUBMIT**.
- To display the inactive Priority Matrix values, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the **Priority Matrix** is displayed in the LIST, then **ADD NEW** and **IMPORT** actions are displayed in the **ACTIONS** panel.
> 
> - Click **ADD NEW** to configure a new Priority Matrix.
> - Click **IMPORT** to update or create multiple Priority Matrix, importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the **EXCEL MASTERS IMPORT** page, where you can download the excel template and fill the required data to update in the **PRIORITY MATRIX** page.