---
title: "Configure Service Catalog Package"
slug: "configure-service-catalog-package"
updated: 2026-01-12T05:39:30Z
published: 2026-01-12T05:39:30Z
canonical: "help.symphonysummitai.com/configure-service-catalog-package"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Service Catalog Package

## What are Service Catalog Packages?

The Administrator or the user who have the appropriate access can create a Package of multiple Service Catalogs to create multiple Service Requests at a time. The created Service Catalog Packages are available on the **NEW SERVICE REQUEST** page for the selected Tenant. End Users need to fill in all the information related to Catalogs inside the Package while creating the Service Requests.

**Example:** While on boarding new employees, HR needs to create multiple SRs (for laptop and software). The HR head or Administrator can create a Package with those catalogs. The HR can log multiple SRs at a time with this package.

To configure Service Catalog Package, perform the following steps:

1. Navigate to **Catalog > User > Package**.
2. Click **ADD NEW** on the **PACKAGES** page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add new(8).png) Figure: Packages
3. Select the **Tenant** and fill in all the details on the **GENERAL** and **FIELDS MAPPING** tab. For more details about fields on the **PACKAGE CONFIGURATION** page, see the [Field Description](/apex/docs/configure-service-catalog-package#ConfiguringServiceCatalogPackages-Field) table below. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/package config1.png) Figure: Package Configuration
4. Click **SUBMIT** to create a new Service Catalog Package.

### Field Description

The following table describes the fields on the **DETAILS** tab of the **PACKAGE CONFIGURATION** page:

| **Field** | **Description** |
| --- | --- |
| **GENERAL tab** |
| Category | Select the Category under which the Package is displayed. |
| Package Name | Specify the Package name. The Package is displayed in the same name under the selected Category. |
| Description | Type in a brief description about the Package. |
| Status | Select the Status of the Package. - PUBLISHED: If selected, the Package is available to create multiple Service Requests for the selected Tenant. - MAINTENANCE: If selected, the Package status changes to Maintenance and not available while logging the Service Request. - INACTIVE: If selected, the Package configuration becomes Inactive and not available while logging SR. |
| Catalogs | Select the Catalogs you want add to the Package. - Select the Catalog from the list and click add button to add to the **Catalogs List**. You can also use search option to search a particular Catalog. - Click icon to remove a Catalog from the Catalogs List. |
| Publish to Locations | Select the Locations from the list. The Package is displayed on the selected locations. You can select all or multiple locations as well. |
| Publish to Customers | Select the Customers from the list. The Package is displayed to the selected customers. You can also select all or multiple customers as well. |
| Package Image | Click the Upload button and select an image for the Package. |

Click the **FIELDS MAPPING** tab to map the one Catalog's attribute value with the another Catalog's attribute in the Package. If mapped, The Source Catalog's Attribute value is replicated to the Destination Catalog's Attribute value. The mapping is displayed under **MAPPED ATTRIBUTE** column.

1. Select the **Source Catalog** and **Source Attribute** from the drop-down list from where the value is to be replicated.
2. Select the **Target Catalog** and **Target Attribute** where the source value is to be replicated.
3. Click **ADD**. The mapping details is displayed under **MAPPED ATTRIBUTE** section. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/pack config 2.png) Figure: Package Configuration - FIELDS MAPPING tab

### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **PACKAGE CONFIGURATION** page.

#### **SHOW LIST**

Click to view the list of Packages with Description, Tenant, Category, and Tenant information. Select any Package to modify it. You can also use Filters on the list page to search Packages under a selected Tenant, Category, and Status. Click **ADD NEW** on the List page to configure new Package.