---
title: "Configure User Group"
slug: "configure-user-group"
updated: 2025-12-23T11:53:47Z
published: 2025-12-23T11:58:45Z
canonical: "help.symphonysummitai.com/configure-user-group"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure User Group

You can configure a new User Group and set it as an Approver in the **ADDITIONAL INFO** tab of a Service Catalog. Once the Service Request is created using the Service Catalog, the users configured for the User Group are set as Approvers. You can also configure the User Group on the **ACTIONS** panel of the **ADDITIONAL INFO** tab in the Service Catalog.

To configure a User Group, perform the following steps:

1. Click **Catalog** > **User** > **User group**. The **User Group Details** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/user group.png)

Figure: CONFIGURE USER GROUP
2. Enter **Group Name**, select the User and the Applicable Locations/Customers, and click **ADD** to configure the User, Location or Customer wise.
3. Click **SUBMIT** to configure the User Group. For more information about the fields on the **User Group Details** page, refer to the Field Description.

#### Field Description

The following table describes the fields on the **CONFIGURE USER GROUP** page.

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Group Name | Type in the group name. |
| Enable Approver Selection | If this check box is selected, an icon appears next to the Approver text box on the **NEW SERVICE REQUEST** page. End Users must click the icon and select the Approver name from list of users for the User Group. |
| Configure Approver By | You can configure Approvers for the User Group by: - Location : Select this option to configure Approvers for specific location. - Customer: Select this option to configure Approvers for selected customer. |
| User | Type in the name of the user who you want to add as an Approver for the User Group. |
| Applicable Customers | Select the Customers for which the configured User Group approval are applied. |
| Applicable Locations | Select the Locations for which the configured User Group approval are applied. |
| ADD | Click the button to add configure the selected User for Location or Customers. |

#### ACTIONS

This section explains all the icons on the **ACTIONS** panel of the **CONFIGURE USER GROUP** page.

**SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the User Groups configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/user group list.png)Figure: User Group List page

### Edit User Group

- To edit details of a User Group, click the name of the **Group**. Make appropriate changes and click **SUBMIT**.
- To display the inactive User Groups, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the User Groups are displayed under the **LIST** table, the **ADD NEW** action is displayed on the **ACTIONS** panel. Click **ADD NEW** to configure a new Approver.