---
title: "Configure User Types"
slug: "configure-user-types"
updated: 2026-01-05T14:33:24Z
published: 2026-01-05T14:33:24Z
canonical: "help.symphonysummitai.com/configure-user-types"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure User Types

The User Types define the different types of users based on which the Analysts address the Service Requests. When the Incidents are raised by the user belonging to a particular User Type, the Incidents are displayed along with these indicators highlighting the criticality of the SRs. This helps the Analysts to prioritize the Incidents assigned to them. You can configure and modify User Types for a Tenant.

To configure User Type, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **Others** > **User Type**.
2. Select **Department**.
3. Click **ADD NEW** on the **ACTIONS** panel.
4. Enter in the details for new User Type. For information about the fields on the **USER TYPE** page, see [Field Description](/apex/docs/configure-user-types#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/user type.png) Figure: User Type
5. Click **SUBMIT** to configure new User Type. A new User Type is configured.

#### **Field Description**

The following table describes the fields on the **USER TYPE** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Name | Type in a name for the User Type. |
| Priority | Select the Priority for the User Type. |
| Impact | Select the Impact for the User Type. |
| Highlight Color | Provide a highlight color. The Incidents or SRs logged by this User Type will be displayed in this highlight color. |
| Resource | Type in the resource name to be added to this User Type. You can also search for the resource using the **Search** icon. |
| Active | Indicates the status of the User Type. - If selected, the User Type becomes an available option on the other pages of the application. - If not selected, the User Type becomes an inactive value. The inactive User Types are not displayed in the **User** **Type** list on the other pages of the application. |

### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **USER TYPE** page.

#### SHOW LIST

Click **SHOW LIST** to display the **LIST** table showing all the User Types configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/User type list(1).jpg)Figure: USER TYPE

- To edit a User Type, click the User Type Name. Make appropriate changes and click **SUBMIT**.
- To display the inactive User Types, click the Include Inactive check box.

> [!NOTE]
> Note
> 
> - Click **ADD NEW** to configure a new User Type.
> - Click **IMPORT** to update or create multiple User Types, importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the USER TYPE page.
> - Click **IMPORT USER TYPE RESOURCE MAPPING** to configure multiple User Type and E-mail Ids. Upon clicking **IMPORT USER TYPE RESOURCE MAPPING** , you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the **USER TYPE** page.