---
title: "Configure Voice Call Gateway"
slug: "configure-voice-call-gateway"
updated: 2026-02-20T07:05:29Z
published: 2026-02-20T07:05:29Z
canonical: "help.symphonysummitai.com/configure-voice-call-gateway"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Voice Call Gateway

You can configure the Voice Call Gateway settings to call users (Subscribers). The Service Provider provides key names and key values/phrases for each End User who has subscribed to receive a call about their Incident updates.

To configure Voice Call Gateway, perform the following steps:

1. Navigate to **Admin** > **Notifications >** **General** > **Voice Call Gateway Configuration.** The **Voice Call Gateway Configuration** page is displayed.
2. On the **Voice Call Gateway Configuration** page, click **Add New** from the right **Actions** panel.
3. Type in the new Voice Call Gateway Configuration details.
4. Click **Submit**. A new Voice Call Gateway is configured. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/VC1.jpg) Figure: Voice Call Gateway Configuration page

##### Field Description

The following table describes the fields on the **Voice Call Gateway Configuration** page:

| **Fields** | **Description** |
| --- | --- |
| **DETAILS** |
| Gateway Name | Specify the name for the Voice Call Gateway. |
| Gateway URL | Specify the Voice Call Gateway URL using which a Subscriber gets a call. |
| Token Number | Specify the token number (Voice Authentication Token ID). |
| Key | Specify the key (Voice Authentication SID). |
| Mobile Number | Specify the country code and the Mobile number. The specified Country Code is added to the Mobile number before the call is made. |
| Voice Query String | Type in the Voice Query String. |
| Call by Location | Select the locations from the list of Available Locations and Click “>” to place them under the Configured Locations. This is to configure the locations to receive calls on logging Incidents. |
| Default | If selected, this Voice Call Gateway Configuration becomes the default configuration. Only one gateway can be configured as Default. |
| Active | If selected, the Voice Call Gateway Configuration becomes active. |

##### Actions

This section explains all the icons displayed on the right **Actions** panel of the **Voice Call Gateway Configuration** page.

**Show List**

Click **Show List** to display the **List** table showing all the Voice Call Gateway configured in the application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/VC2.jpg) Figure: Voice Call Gateway Configuration page: List of Voice Call Gateway Configurations

- To edit a Voice Call Gateway, click **Gateway Name**. Make appropriate changes and click **Submit**.
- To display the inactive Voice Call Gateway Configurations, click the **Include Inactive** check box.

> [!NOTE]
> Note:
> 
> When the Voice Call Gateway Configurations are displayed under the **List** table, the **Add New** action is displayed on the right **Actions** panel. Click **Add New** to configure a new Voice Call Gateway.