---
title: "Configure Voice Call Notification"
slug: "configure-voice-call-notification"
updated: 2026-01-05T12:09:31Z
published: 2026-01-05T12:09:31Z
canonical: "help.symphonysummitai.com/configure-voice-call-notification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Voice Call Notification

The VOICE CALL NOTIFICATION page enables you to configure the Voice Call Notification settings for the user (subscriber). You can specify a template for each stage and for each member to receive call on logging an Incident.

To configure Voice Call subscriber details, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **Others** > **Voice Call Notification**.
2. Select **Tenant**.
3. On the VOICE CALL NOTIFICATION page, click **ADD NEW** on the ACTIONS panel.
4. Select Workgroup, Location, Customer, and type in the Call Expiry Time along with the other required subscriber details. For more information, refer to [Field Description](/apex/docs/configure-voice-call-notification#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Voice call notificaiton.jpg) Figure: Voice Call Notification page
5. Click **SUBMIT**.
6. After configuring additional configuration fields are displayed. For more information, refer to the [Field Description](/apex/docs/configure-voice-call-notification#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/configured voice call.png) Figure: Voice Call Notification

#### Field Description

The following table describes the fields on the VOICE CALL NOTIFICATION page:

| Field | Description |
| --- | --- |
| Details |
| Workgroup | Select the Workgroup from the list. |
| Location | Select the Location from the list. |
| Customer | Select the customer from the list. |
| Call expiry time (in mins) | Specify the Call Expiry Time in minutes. The call will be made to the user (Subscriber) with in the time mentioned. |
| Priority | Select the Priority for which calls should be made to the specified recipients. |
| End User | Select the check box to call the End User about the Incident. Specify the e-mail id of the End User in the text box . |
| Assigned Analysts | Select the check box to call the Analyst about the Incident. Specify the e-mail id of the Analyst in the text box . |
| Assigned Workgroup | Select the check box to call to the assigned Workgroup about the Incident. Specify the e-mail id of the Workgroup in the text box. |
| Other E-mail ID | Select the check box to call others about the Incident. Specify their e-mail ids separated by semicolon (;) in the text box. |
| User Type | Select the check box to call specific User Types about the Incident. Select the User Type from the list. |
| Active | If selected, the Voice Call Notification becomes active. |

### ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the VOICE CALL NOTIFICATION page.

#### SHOW LIST

Click SHOW LIST to display the list of Voice Call Notifications configured in the SUMMIT application for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Voice call list.jpg)

Figure: Voice Call LIST section

To edit a Voice Call Notification, click the Workgroup Name on the LIST section. Make the appropriate changes and click SUBMIT.

#### ADD NEW

Click ADD NEW to configure a new Voice Call Notification.

#### VOICE CALL TEMPLATE PHRASES

Click VOICE CALL TEMPLATE PHRASES to view the Phrases used in the Voice Call Notifications and its description. The terms in the Phrase column are the attributes used in the Voice Call Template and its value is specified in the Description field. For example, the term *CALLID* is replaced by the Incident ID in the Voice Call Template. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/template phrases.png) Figure: VOICE CALL TEMPLATE PHRASES popup section