---
title: "Configuring Service Category"
slug: "configuring-service-category"
updated: 2026-01-12T05:52:04Z
published: 2026-01-12T05:52:04Z
canonical: "help.symphonysummitai.com/configuring-service-category"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring Service Category

You can configure a Service Category for a Tenant.

To configure Service Category, perform the following steps:

1. Navigate to **Catalog** > **Configuration** > **Service Category**.
2. On the **SERVICE CATEGORY** page, select Tenant and click the **ADD NEW** icon on the **ACTIONS** panel. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/serv cat.png)
3. Type in the new Service Category details. For more information , see [Field Description](/apex/docs/configuring-service-category#field-description).
4. Click **SUBMIT.** A new Service Category is configured.

#### Field Description

The following table describes the fields on the **SERVICE CATEGORY** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Parent Category | Lists all the Category names, which are not mapped to any other Categories as a Child Category. Select a Category from the list to define it as a Parent Category. |
| Category Name | Type in a name for the Category. |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the **Service Category** list on the other pages of the application. |
| Global Category | Select the check box if you want the selected Service Category to be available to all the configured Tenants. **Note:** If you have selected Parent Category for the new Service Category that you are adding, ensure that the Parent Category is also a Global Category. |
| Enable Manual Service Request Closure | If selected, the Analyst needs to manually close the SR irrespective of the Tenant level and Workgroup level configuration. The Category level configuration takes precedence. |
| Description | Type in a brief description about the Service Category. |
| Category Image | Click the **Upload** icon to select an image for the Service Category |
| Tile Color | Select a color for the Tile. |
| Active | Indicates the status of the Impact value. - If selected, the Impact value becomes an available option on the other pages of the application. - If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the **Impact** list on the other pages of the application. |

### **ACTIONS**

This section explains all the icons on the **ACTIONS** panel of the **SERVICE CATEGORY** page.

#### SHOW LIST

Click **SHOW LIST** to display the **LIST** table showing all the Service Categories configured for the selected Tenant.

**Category ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit details of a Service Category, click the **Category Name**. Make appropriate changes and click **SUBMIT**.
- To display the inactive Service Categories, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Service Categories are displayed under the **LIST** table, the **ADD NEW** action is displayed on the **ACTIONS** panel. Click **ADD NEW** to configure a new Service Category.