--- title: "Configure Tenant" slug: "configuringtenant" updated: 2026-03-13T06:03:05Z published: 2026-03-13T06:03:05Z canonical: "help.symphonysummitai.com/configuringtenant" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure Tenant A Tenant is a business unit, entity, or a department in an organizational hierarchy. You can create, modify, and specify configuration details of a Tenant. In the application, you can select the label name for Tenant based on your usage, for example: Department/ Customer or by default Tenant. The defined label name is displayed for Tenants. Department can be used when the application is used by multiple departments within the organization. Customer can be used when multiple customers are handled using the application. You can use any other label name based on the requirement of the organization. To configure Tenant, perform the following steps: 1. Navigate to **Admin** > **Infrastructure** > **Tenant**. 2. On the **Tenant** page, click **Add New** on the right panel. 3. Select the **Domain** from the dropdown list and type in the new Tenant details. For more information about the fields on the **Tenant** page see, Field Description. 4. Click **Submit**. A new Tenant is added. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-PY8KPA67.png) Figure: Tenant page #### Field Description The following table describes the fields on the **Tenant** page: | **Field** | **Description** | | --- | --- | | **Details** | | Domain | Select a Domain from the drop-down list under which you want to configure the Tenant. | | Tenant Code | A unique code for the Tenant. This helps to identify Tenants. You can enter a maximum of six characters. | | Display Name | Type in the name of a Tenant. | | Group Name | Select a Group name under the drop-down if you want to add tenant with shorting order under the Group. | | Sort Order | Specify a value to set the sorting position in the **Tenant** list section or **Tenant** drop-down inside the Group across the Application. Note: The **Sort Order** field accepts values from 0 to 999. The Tenants are displayed alphabetically on the pages when two or more Tenants are configured with the same **Sort Order** or without any sort order. **Example** On the **Tenant** page, if Tenant 1 (Information Technology) is configured with **Sort Order** value 1 and Tenant 2 (Operations) is also configured with **Sort Order** value 1, Tenant 1 (Information Technology) is placed on the top of the Tenant 2 (Operations) across the pages. If both Group Tenant and Tenant List are configured for the same page, Group Tenant is placed on the top of the Tenant List across the pages. Group Tenant sorting is configured on the Common Master page. For more information on Group Tenant sorting, see Configuring Common Masters. | | Description | Type in a brief description about a Tenant. | | Active | Indicates the status set for the Tenant. - If selected, the Tenant is enabled to display on other pages of the application. - If not selected, the Tenant will be an inactive Tenant. The Tenant is disabled to display on other pages of the application. The newly created Tenant details are not appended with the existing Tenant list. | | Modules | Lists all the modules for which the logged in user has access. Select the check mark over the **Module** icon to enable the Tenant for the respective module. By default, the check marks are displayed in grey color indicating that the Tenant is disabled for the selected module. | | Color Codes | The color codes displayed for the check mark: - Grey: Indicates that the Tenant is disabled for the module. - Green: Indicates that all the associated components of the module are configured. - Yellow: Indicates that the associated components of the module are not configured. | **Actions** This section explains all the icons displayed on the right panel of the **Tenant** page. **Show List** Click **Show List** to display the **List** table showing all the Tenants configured in the application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-L2KHN23H.png) Figure: Tenant page: List of Tenants configured - To edit a Tenant detail, click the configured **Tenant Name**. Make appropriate changes and click **Submit**. - To display the inactive Tenant details, click the **Include Inactive** checkbox. - Tenant ID will help analysts with handy information, especially when managing the API calls during the integration with third-party application. > [!NOTE] > Note > > When the Tenant details are displayed under the List table, the Add New and Tenant Label icons are displayed on the right panel. > > - Click Add New to add a new Tenant. > - Click Tenant Label to configure the Tenant Label name. **Configure Details** Click **Configure Details** to configure the various modules for the Tenant. - To configure the **Incident Management** module - To configure the **Request Fulfillment** module - To configure the **Change Management** module - To configure the **CMDB** module - To configure the **Asset Management** module - To configure the **Call Management** module, see **Call Management Online Help** **Import Configuration** Click **Import Configuration** to copy the configuration from an existing Tenant. You are redirected to **Import Configuration By Template** page. For more information, see [Importing Configurations by Template](/apex/docs/import-configurations-by-template).