---
title: "Create an External Service Catalog"
slug: "create-an-external-service-catalog"
updated: 2026-08-21T07:12:30Z
published: 2026-08-21T07:12:30Z
canonical: "help.symphonysummitai.com/create-an-external-service-catalog"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an External Service Catalog

You can create an SR with an external Service Catalog using the following API Request.

| **Service Name** | **HTTP Method** |
| --- | --- |
| SR_LogServiceCatalogForExternal | POST |

#### **Sample Request**

```json
{

  "ServiceName": "SR_LogServiceCatalogForExternal",

  "objCommonParameters": {

    "_ProxyDetails": {

      "AuthType": "APIKEY",

      "APIKey": "XXXXXXXXXXXXXXXX",

      "OrgID": "1",

      "ReturnType": "JSON",

      "ProxyID": 0,

      "TokenID": ""

    },

    "objSRServiceTicketCatalogParam": {

      "ServiceCatalogID": 3,

      "LogSRForUserMode": false,

      "ServiceCategoryID": 1,

      "DelegationMode": false,

      "WorkGroupID": 6,

      "DelegateeUserID": 0,

      "Org_ID": 1,

      "ListCustomAttributes": [

        {

          "Attribute_Type": "TextBox",

          "Attribute_Value": "Test Attributes",

          "Attribute_Name": "Test TextBox",

          "Attribute_ID": 3867

        },

        {

          "Attribute_Type": "CheckBox",

          "Attribute_Value": true,

          "Attribute_Name": "Test Checkbox",

          "Attribute_ID": 3868

        }

      ],

      "ServiceCategoryName": "Desktop",

      "ListMVCustomAttributes": [

        {

          "RowID": "1",

          "Attribute_Value": 1,

          "AttributeType": "DROPDOW NLIST",

          "Attribute_ID": "1",

          "Attribute_Name": "Location",

          "Attribute_Text": "Test1"

        },

        {

          "RowID": "1",

          "Attribute_Value": 2,

          "AttributeType": "DROPDOWNLIST",

          "Attribute_ID": "3",

          "Attribute_ Name": "attachment",

          "Attribute_Text": "Test2"

        },

        {

          "RowID": "1",

          "Attribute_Value": "4",

          "Attribute Type": "DROPDOWNLIST",

          "Attribute_ID": "4",

          "Attribute_Name": "Items",

          "Attribute_Text": "T est3"

        }

      ],

      "ServiceCatalogName": "Catalog Name",

      "JustificationRemarks": "Test Remarks..",

      "NoOfApprovals": 2,

      "SupportFunction": "IT Tec",

      "Approver1": "Workgroup Owner Approval",

      "Approver1Id": "9",

      "Approver1Name": "Approver Name",

      "Approver2": "",

      "Approver2Id": "",

      "Approver2Name": ""

    }

  }

}
```

#### **Request Parameters**

| **Parameter Name** | **Type** | **Description** | **Mandatory** |
| --- | --- | --- | --- |
| ServiceCatalogID | INTEGER | Unique identification number of the Catalog. - If the Service Catalog has mandatory Custom Attributes, the **strCustomAttributes** is mandatory. - If the Service Catalog has mandatory Multivalued Custom Attributes, the **strMvCustomAttributes** is mandatory. **Note:** It is mandatory to provide either **ServiceCatalogID** or **ServiceCatalogName** value. | TRUE |
| ServiceCatalogName | STRING | Name of the Service Catalog. | TRUE If **ServiceCatalogID** value is provided then it is not mandatory. |
| LogSRForUserMode | BOOLEAN | Is the SR logged for a user? The values are constant and as follows: - TicketDetail if the Updater is an Executive. - LogTicket if the Updater is a Caller | FALSE |
| ServiceCategoryID | INTEGER | Unique Identification number of the Service Category. The value is either true or false. **Note:** It is mandatory to provide either **ServiceCategoryID** or **ServiceCategoryName** value. | TRUE |
| ServiceCategoryName | STRING | Name of the Service Category. | TRUE If **ServiceCategoryID** value is provided then it is not mandatory. |
| DelegationMode | BOOLEAN | Is the delegation enabled? | FALSE |
| WorkGroupID | STRING | Unique Identification number of the Work Group. **Note:** It is mandatory to provide either **WorkGroupID** or **WorkGroupName** value. | TRUE |
| WorkGroupName | STRING | Name of the Workgroup. | TRUE If **WorkGroupID** value is provided then it is not mandatory. |
| DelegateeUserID | INTEGER | Unique Identification number of the user who is delegated with. **DelegateeUserID** is a mandatory parameter if the **DelegationMode** parameter value is true. | FALSE |
| Org_ID | INTEGER | Unique Identification number of the Organization. | FALSE |
| ListCustomAttributes | ARRAY | Specify the list of Custom Attributes. You can specify the following parameters: - RowID - Attribute_Type - Attribute_Name - Attribute_Value - Attribute_ID - Attribute_Text | FALSE |
| ListMVCustomAttributes | ARRAY | Specify the list of Multi Valued Custom Attributes. You can specify the following parameters: - Attribute_Type - Attribute_Name - Attribute_Value - Attribute_ID | FALSE |
| JustificationRemarks | STRING | Specify the Remarks. | TRUE |
| NoOfApprovals | INTEGER | Specify the required number of Approvals. Based on **NoOfApprovals** count, you need to provide approver details such as Approver, ApproverId, and ApproverName. | TRUE |
| SupportFunction | STRING | Name of the Instance. For Example: Info | TRUE |
| Approver | STRING | Type of Approval. | TRUE |
| ApproverId | INTEGER | Unique Identification number of the Approver. | TRUE |
| ApproverName | STRING | Unique name of the Approver. | TRUE |

#### **Sample Response**

```json
{

    "Errors": "",

    "Message": null,

    "Output": "",

    "TokenID": null,

    "OrgID": 0,

    "OutputObject": {

        "Catalog Details": {

            "Message": "Successfully saved the service request. Service Request ID: SR2507",

            "SRId": "2507",

            "UploadControlUID": []

        }

    }

}
```