---
title: "Create SR with Approvals"
slug: "create-sr-with-approvals"
updated: 2026-08-21T06:48:36Z
published: 2026-08-21T06:48:36Z
canonical: "help.symphonysummitai.com/create-sr-with-approvals"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create SR with Approvals

You can create SRs along with the Approval using the following API Request.

| **Service Name** | **HTTP Method** |
| --- | --- |
| SR_LogServiceCatalog_Workflow | POST |

**Sample Request**

```json
{

    "ServiceName": "SR_LogServiceCatalog_Workflow",

    "objCommonParameters": {

        "_ProxyDetails": {

            "AuthType": "APIKEY",

            "APIKey": "XXXXXXXXXXXXXXXXX",

            "ProxyID": 0,

            "TokenID": "",

            "OrgID": "1",

            "ReturnType": "JSON"

        },

        "objSRServiceTicket": {

            "LogSRForUserMode": false,

            "Org_ID": "1",

            "DelegationMode": false,

            "DelegateeUserID": 0,

            "ServiceCatalogID": 1009,

            "FirstLevelNotificationIDs": "",

            "WorkflowID": "1226",

            "HasCompleteApprovalFlow": "true",

            "ServiceCategoryName": "Desktop",

            "SupportFunction": "IT Tec",

            "ServiceCategoryID": 1,

            "ServiceCatalogName": "Multi approver",

            "WorkGroupID": 1,

            "Source": "web",

            "JustificationRemarks": "When adding a new user to the company",

            "strCustomAttributes": "\"[{\\\"Attribute_Type\\\":\\\"DropdownList\\\",\\\"Attribute_Value\\\":\\\"1509\\\",\\\"Attribute_ID\\\": 3889,\\\"Attribute_Name\\\":\\\"BuildingLocation\\\"},{\\\"Attribute_Type\\\":\\\"DropdownList\\\",",

            "\\\"Attribute_ID\\\":3890,\\\"Attribute_Name\\\":\\\"Project\\\",\\\"Attribute_Value\\\":\\\"12\\\"}]\"",

            "ListSRApprovals": [

                {

                    "NotificationIDs": null,

                    "CurrentApprover": false,

                    "ApproverID": "15",

                    "WorkflowActivityID": 2085,

                    "ApprovalLevel": "1",

                    "AllApprover": "15",

                    "LevelName": "Approver1ID",

                    "ApproverRole": "User Selectable"

                },

                {

                    "NotificationIDs": null,

                    "CurrentApprover": false,

                    "ApproverID": "0",

                    "WorkflowActivityID": 2086,

                    "ApprovalLevel": "2",

                    "AllApprover": "9,11",

                    "LevelName": "Approver2ID",

                    "ApproverRole": "Test User 1 Group Approval"

                },

                {

                    "NotificationIDs": "",

                    "CurrentApprover": false,

                    "ApproverID": "0",

                    "WorkflowActivityID": 2087,

                    "ApprovalLevel": "3",

                    "AllApprover": "11,8,4,15,3,1045,1120,1145,1075,9,11",

                    "LevelName": "Approver3ID",

                    "ApproverRole": "Workgroup Approval"

                }

            ],

            "NoOfApprovals": 3

        }

    }

}
```

#### **Request Parameters**

| **Parameter Name** | **Type** | **Description** | **Mandatory** |
| --- | --- | --- | --- |
| LogSRForUserMode | BOOLEAN | Is the SR logged for a user? The value must always be true. | FALSE |
| Org_ID | INTEGER | Unique Identification number of the Organization. | TRUE |
| DelegationMode | BOOLEAN | Is the delegation enabled? | FALSE |
| DelegateeUserID | INTEGER | Unique Identification number of the user who is delegated with. **DelegateeUserID** is a mandatory parameter if the **DelegationMode** parameter value is true. | FALSE |
| ServiceCatalogID | INTEGER | Unique Identification number of the Service Catalog. **Note:** It is mandatory to provide either **ServiceCatalogID** or **ServiceCatalogName** value. | TRUE |
| ServiceCatalogName | STRING | Name of the Service Catalog. | TRUE If **ServiceCatalogID** value is provided then it is not mandatory. |
| FirstLevelNotificationIDs | STRING | Notification IDs of the first level Approvals. | FALSE |
| WorkflowID | INTEGER | Unique Identification number of the Workflow. | TRUE |
| HasCompleteApprovalFlow | STRING | Is the Request has complete Approval workflow? The value must be true. | FALSE |
| SupportFunction | STRING | Name of the Instance. For Example: Info | TRUE |
| ServiceCategoryID | INTEGER | Unique Identification number of the Service Category. **Note:** It is mandatory to provide either **ServiceCategoryID** or **ServiceCategoryName** value. | TRUE |
| ServiceCategoryName | STRING | Name of the Service Category. | TRUE If **ServiceCategoryID** value is provided then it is not mandatory. |
| WorkGroupID | INTEGER | Unique Identification number of the Work Group. **Note:** It is mandatory to provide either **WorkGroupID** or **WorkGroupName** value. | TRUE |
| WorkGroupName | STRING | Name of the Workgroup. | TRUE If **WorkGroupID** value is provided then it is not mandatory. |
| Source | STRING | Name of the Source. | FALSE |
| JustificationRemarks | STRING | Specify the Remarks. **Note:** It depends upon the Tenant level configuration. If you make it mandatory in Tenant level then it is True. | TRUE |
| strCustomAttributes | STRING | Custom Attributes of the SR. | FALSE |
| ListSRApprovals | STRING | Details of the Approvals. | TRUE |
| NoOfApprovals | STRING | Number of Approvals that are specified in the **ListSRApprovals**. | TRUE |

**Sample Response**

```json
{

    "Errors": "",

    "Message": null,

    "Output": "",

    "TokenID": "",

    "OrgID": 0,

    "OutputObject": {

        "CatalogDet ails": {

            "Message": "Successfully saved the service request. Service Request ID: SR3489",

            "SRId": "3489",

            "UploadControlUID": []

        }

    }

}
```