---
title: "Criticality"
slug: "criticality-1"
updated: 2026-01-14T16:26:52Z
published: 2026-01-14T16:26:52Z
canonical: "help.symphonysummitai.com/criticality-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Criticality

To configure Criticality values, perform the following steps:

1. Navigate to **CMDB** > **Import** > **Configuration** > **Criticality**.
2. Select **Department**.
3. On the **Criticality** page, click **Add New** on the **Actions** panel.
4. Enter in the name of the Criticality in the **Criticality Name** text box and specify a numeric value in the **Sort Order** text box. If you select the **Active** check box, the Criticality value becomes an available option in the **Criticality** list on the other pages of the application.
5. Click **Submit**. A new Criticality value is configured.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Criticality details.jpg)

Figure: Criticality

### Actions

This section explains all the icons displayed on the **Actions** panel of the **Criticality** page.

#### Show List

Click **Show List** to display the **List** table showing all the configured Criticality values for the selected **Department**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Criticality.jpg) Figure: List of Criticality values

- To edit a Criticality value, click the Criticality Name. Make appropriate changes and click SUBMIT.
- To display the inactive Criticality values, click the Include Inactive check box.