---
title: "Customer Approver"
slug: "customer-approver"
updated: 2025-12-23T11:53:42Z
published: 2025-12-23T11:58:45Z
canonical: "help.symphonysummitai.com/customer-approver"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Approver

The **Customer Approver** configuration in **SLA Management** allows administrators to designate specific individuals as authorized approvers for service-related decisions tied to a particular **customer and location**. This configuration ensures that service level changes, SLA/OLA approvals, or quality plans involving external or internal customers are reviewed and authorized by the correct stakeholder.

To configure Customer Approver, perform the following steps:

1. Log in to application as an Admin.
2. Navigate to **SLA** > **Configuration** > **Customer Approver**. Customer Approver List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Customer Approver List page.png?sv=2026-02-06&spr=https&st=2026-10-27T01%3A48%3A28Z&se=2026-10-27T02%3A48%3A28Z&sr=c&sp=r&sig=pT5e9tnPPjOPp4ZSOLRVlgkYToML2NMy8cx%2FcetXDHE%3D)

Figure: Customer Approver List
3. Click **+Add New** by hovering on the action panel. This enables you to configure a Customer Approver ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Add new.png?sv=2026-02-06&spr=https&st=2026-10-27T01%3A48%3A28Z&se=2026-10-27T02%3A48%3A28Z&sr=c&sp=r&sig=pT5e9tnPPjOPp4ZSOLRVlgkYToML2NMy8cx%2FcetXDHE%3D)

Figure: Customer Approver
4. Enter appropriate details in the required fields on the Customer Approver configuration page.. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1752646598058.png?sv=2026-02-06&spr=https&st=2026-10-27T01%3A48%3A28Z&se=2026-10-27T02%3A48%3A28Z&sr=c&sp=r&sig=pT5e9tnPPjOPp4ZSOLRVlgkYToML2NMy8cx%2FcetXDHE%3D)

Figure: Customer Approver For more information, refer to the following Field Description.

| Field | Description |
| --- | --- |
| Customer | Select **Customer** from the dropdown, the list displays previously configured customers. |
| Location | Select **Location** from the dropdown to which the customer approver is applicable. |
| Approver | Enter **Approver** name who approvers for the selected Customer and Location. |
| Active | Enable **Active** checkbox to activate the Customer Approver. |
5. Click **Submit** to add the configuration on the list page.