---
title: "LAT Enhancement"
slug: "disable-lat-functionality-configurable-per-customer"
status: "update"
updated: 2026-06-26T09:17:11Z
published: 2026-06-26T09:17:11Z
canonical: "help.symphonysummitai.com/disable-lat-functionality-configurable-per-customer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# LAT Enhancement

The **Disable LAT Functionality** feature allows administrators to configure whether a user can initiate a transfer from the bot to a human/live agent. When this functionality is disabled, the system prevents live agent escalation and instead guides the user to alternative support channels.

This configuration is **customer-specific** and can be enabled or disabled per tenant and its backend configuration.

> [!NOTE]
> **Note**
> 
> These LAT functionalities are configurable according to the customer requirement.

| Setting | AIW response |
| --- | --- |
| Enabled | Users can request and connect to a human agent |
| Disabled | Human handoff is blocked; alternate guidance is shown |

To view the working functionality of the disabled LAT, perform the following steps:

1. Log in the application.
2. Enter prompt on the AIW chat asking to connect to a human agent. AIW gracefully guides the user to connect to their IT helpdesk indicating that chat transfer to a human agent is disabled. **User**: connect me to a human agent. **AIW Bot**: Reach out to your IT Helpdesk… ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Picture1(2).png) Figure: Disabled LAT response