---
title: "E-mail Notifications"
slug: "e-mail-notifications-1"
updated: 2026-01-05T11:56:47Z
published: 2026-01-05T11:56:47Z
canonical: "help.symphonysummitai.com/e-mail-notifications-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-mail Notifications

You can configure and modify the Incident E-mail Notifications. Based on the configuration, if a user who belongs to a configured Location, Customer, and Sub-Customer logs an Incident with the configured Status and Priority, the configured other personals and User Type user are notified.

To configure, e-mail notifications, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **Others** > **E-mail Notification**.
2. Select **Department**.
3. Click **ADD NEW** on the **ACTIONS** panel. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Email notif.png) Figure: E-Mail Notification
4. Select the Workgroup, Location, Customer, Sub-Customer and other required details. For more information about the fields on the **E-MAIL NOTIFICATION** page see, [Field Description](/apex/docs/e-mail-notifications-1#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/deets.png)

Figure: E- Mail Notifications Details Page
5. Click **SUBMIT**. A new E-mail Notification is configured.

#### Field Description

The following table describes the fields on the **E-MAIL NOTIFICATION** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Workgroup | Select the Workgroup from the list. An e-mail notification is sent to all the configured recipients if the any members of the selected workgroup logs an Incident. |
| Location | Select the Location from the list. An e-mail notification is sent to all the configured recipients if the any members of the selected location logs an Incident. |
| Customer | Select the customer from the list. An e-mail notification is sent to all the configured recipients if the any members of the selected customer logs an Incident. |
| Include Sub-Customer | If this check box is selected, the configured recipients are notified when a user who belongs to the respective Sub-Customer logs an Incident. |
| Active | Indicates the status set for the E-mail configuration. - If selected, the e-mail notification configuration becomes active. - If not selected, the e-mail notification configuration becomes inactive. |
| Active | If selected the respective set of configuration for Priority, Status, User Type and other E-mail id become active. If not selected the respective set of configuration becomes inactive. |
| Status | Select a required status. If the this status meets with the status of the newly created incident an e-mail notification is sent to the specified recipients. |
| Priority | Select a required priority. If the this priority meets with priority of the newly created incident an e-mail notification is sent to the specified recipients. |
| User Type | Select the check box to send the e-mail notification about the Incident update to specific User Types. If the selected user type logs an Incident, then the selected User Type along with the recipients specified under **Other E-mail ID** field gets notified through e-mail. **Note:** In order to display the User Type under this column, it needs to be configured on the **USER TYPE** page. To know more about configuring user type, see Configuring User Types. |
| Other E-mail ID | Specify the e-mail ids of the other personals. The incident update e-mail notification is sent to the other personnel's e-mail id configured here. |

### ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **E-MAIL NOTIFICATION** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the E-mail Notifications configured in the SUMMIT application for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Inc_Email_Notification_List.png)

Figure: E-MAIL NOTIFICATION page: List of E-mail Notifications

- To edit an E-mail Notification, click the **Workgroup Name**. Make appropriate changes and click **SUBMIT**.
- To display the inactive E-mail Notifications, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> - Click **ADD NEW** to configure a new E-mail Notification.
> - Click **IMPORT** to update or create multiple Checklists, importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the **MASTERS IMPORT** page, where you can download the excel template and fill the required data to update in the **E-MAIL NOTIFICATION** page.