---
title: "End User Incident Details Page"
slug: "end-user-incident-details-page"
updated: 2025-12-23T11:53:28Z
published: 2025-12-23T11:58:41Z
canonical: "help.symphonysummitai.com/end-user-incident-details-page"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End User Incident Details Page

You can configure fields that are to be displayed on the **INCIDENT DETAILS** page for the End Users. Based on the configuration, only the selected fields appear to the End User in the same sort order.

To configure End User Incident Details Page, perform the following steps:

1. Navigate to **Incident** > **Configuration** > **Incident Masters** > **End User Incident Details Page**.
2. Select **Tenant** under which you want to configure End User Incident Details. Customer List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/customer list.png)

Figure: End User Incident Details Page
3. Select **Add New** in the Action panel to configure a new Customer’s End User Incident Detail page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add new customer.png)

Figure: Add New
4. You are enabled to configure the below fields in the below sections:

**Customer**

Enter **Customer** name for which you want to configure End User Incident Details page. Select **Active** to enable the **Customer** for End Users to view the configured page.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Customer(2).png)Figure: Customer Configuration

**General Fields**

Configure the General Details fields, by default a set of fields are added to the display area. Drag and Drop the fields that are required on the End User Incident Details Page from the right panel to the display area. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/drag and drop.png)Figure: General Fields

You can edit the name of the Field by entering the required value in the text area of the field. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/general(13).png) Figure: Status Field

Change the order of display in the Incident form by dragging vertical ellipsis on the field as displayed in the below figure. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Status.png)Figure: Re-order Fields

**Other Fields**

In the Other Fields section, by default End User Incident Details form fields are added to the display area. To remove any drag and drop to the right panel.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Other Fields.png) Figure: Other Fields

You can Edit the Name of the Field by entering the required value in the text area of the field. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/edit(3).png) Figure: Symptom Field

Change the order of display in the Incident form by dragging vertical ellipsis on the field as displayed in the below figure. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/drag and drop 1.png) Figure: Re-order Fields

**Relation Fields**

In the Relation Fields section, by default End User Incident Details form fields are added to the display area. To remove any field drag and drop to the right panel.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Relation Fields.png)Figure: Relation Fields

You can edit the name of the Field by entering the required value in the text area of the field. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/CR Relation.png) Figure: CR Relation Field

Change the order of display in the Incident form by dragging vertical ellipsis on the field as displayed in the below figure. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/CR Rela.png) Figure: Re-order Fields

> [!NOTE]
> Note
> 
> The attributes kept in the highlighted box do not appear on the **INCIDENT DETAILS** page. Only the attributes on the left side appear on the **INCIDENT DETAILS** page according to their sort order.
5. Click **SUBMIT** to create the Customer with the End User Incident Details page.

## ACTIONS

This section explains all the icons displayed on the **ACTIONS** panel of the **END USER INCIDENT DETAILS** page:

**SHOW LIST**

Click **SHOW LIST** to view the list of configured customers.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Show List.png)Figure: End User Incident Details Page Action Panel

Customer List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/customer list.png) Figure: Customer List Page

## Edit Customer

To Edit a configured customer, perform the following steps:

1. Click on the Customer Name. Customer Details page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Customer details.png)

Figure: Customer Details
2. Make the required changes and click **Submit** to save the changes.