---
title: "APEX Get Attachment"
slug: "get-attachment"
updated: 2026-08-03T10:29:22Z
published: 2026-08-03T10:29:22Z
canonical: "help.symphonysummitai.com/get-attachment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# APEX Get Attachment

The Get Attachment action retrieves one or more attachments associated with a selected record. The retrieved attachment can be used in subsequent steps of the integration flow, such as uploading it to another application.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-QJQK8AO4.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D)

#### Configure Attachment

Configure the **Get Attachment** action by specifying the record identifier and the attachment details to retrieve. The retrieved attachment is available as output for use in subsequent workflow activities.

To create an APEX Get Attachment, perform the following steps:

1. Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-VGYFIUIM.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) (Add Step) and navigate to **Apps** > **APEX** > **Get Attachment**. The APEX Get Attachment App Action page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-T9YJI4UH.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: APEX Get Attachment Action
2. Enter the required information in the following sections, as described in the table below, and click **Save Changes**.

****Connection****

The Apex Connection enables the Integration Platform to securely communicate with the Apex application. Once configured, the connection can be selected and reused across multiple integration flows and Apex connector actions. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-T9YJI4UH.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Figure: Connection

Select the required connection from the list. The list displays all connections configured on the **Connections** page.

****Inputs****

Inputs define the values required to execute the selected connector action. You can enter static values or map outputs from previous steps in the integration flow. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-M4T5NL5Y.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D) Enter the required details as described in the following table.

| Field | Description |
| --- | --- |
| Table | Select the **Incident** or **Service Request** table to perform the selected action. Currently, only these tables are supported by the Apex connector. Based on the selected table, you can selected the instance code from the list. |
| Ticket No | Specifies the ticket number of the record from which the attachment is retrieved. |
| File Name | Specify the name of the attachment to retrieve. You can enter a static value or map it from a previous step. |
| Content Type | Specifies the MIME type of the attachment (for example, application/pdf or image/jpeg). This field is optional. |
| Base64-Content | Specifies the attachment content encoded in Base64 format. |

****Test & outputs****

Use the Test option to validate the connector configuration before deploying the integration flow. The test executes the configured action using the specified inputs and displays the execution result.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-QQXBYNBP.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A34%3A12Z&se=2026-11-07T18%3A34%3A12Z&sr=c&sp=r&sig=rQRSs85rxmko%2BWKEiERPbXhsd3J0H7HEpmu9XEPeNr4%3D)

Click **Run Test** to execute the configured action and verify the connector configuration.