--- title: "Holiday" slug: "holiday" updated: 2026-02-27T10:06:01Z published: 2026-02-27T10:06:01Z canonical: "help.symphonysummitai.com/holiday" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Holiday
The Holiday List is the list of holidays set by an organization and may be also specific to a particular location. It is important to set the Holiday List as it helps to calculate SLA response and SLA resolution for escalations and also to check the availability of Workgroups. By default, the application considers the declared Holiday list for calculating SLAs. You can add, modify, or delete Holidays. You can choose to add Holidays one by one or can also import Holidays using Microsoft Excel.
 To add a Holiday, perform the following steps: 1. Select **Admin** > **Advanced > Productivity** > **Holiday**. 2. On the **Holiday** page, click **Add New**. 3. Type in the new Holiday details. 4. Click **Submit** a new Holiday is added. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1770187593523.png) Figure: Holiday page #### Field Description The following table describes the fields on the **Holiday** page: | **Field** | **Description** | | --- | --- | | **Details** | | Domain | Select the Domain form the drop-down list. | | Holiday Date | Select the date that you want to add as a Holiday. | | Location | Select the location for which the Holiday will be applicable. | | Holiday Description | Type in a description for the Holiday. For example, Christmas for 25th December. | **Actions** This section explains all the icons displayed on the right actions panel of the page. **Show List** Click **Show List** to display the **List** table showing all the Holidays configured in the application for the selected year. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1770188133863.png)Figure: Holiday page: List of Holidays - To edit a Holiday, click the **Holiday Date**. Make appropriate changes and click **Submit**. - To delete a Holiday, click the **Delete** icon next to the Holiday. > Note: > > When the Holidays are displayed under the **List** table, the **Add New** action is displayed on the right action panel. Click **Add New** to add a new Holiday. Ensure you refer [Configuring SLA Service Windows](/apex/docs/configure-sla-service-window) page for complete details about configuring the SLA Service Window. **Filters** Click **Filters** icon to set a filter criteria to view year-wise holiday list. **I****MPORT** **H****OLIDAYS** Click **I****MPORT** **H****OLIDAYS** to import a Microsoft Excel containing Holiday list and add Holidays in bulk**.** The Excel sheet should contain the following information: - **Holiday Date**: Holiday date in **MM/dd/yyyy** format, for example, **10/22/2020**. - **Location**: The Location must match with the available Locations in the selected Domain. If the uploaded Location is not available in the selected Domain**,** the Location is discarded when you preview and submit. - **Holiday Description**: Description of the Holiday. **To import Holiday Excel:** 1. On the **Holiday** page, click **Import Holiday** on the right action panel. 2. On the **Excel Import Holidays** Page, under the **General** tab, upload the Holiday Excel in the **Source** field. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1770190738847.png) Figure: Excel Import Holidays Page page: General tab 3. Click **Submit**. Select the sheet to import the Holidays. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1770190818583.png) Figure: Excel Import Holidays Page page: General tab 4. A table listing mapped data from the Holiday Excel in the **Source** field and the attributes in the **Destination** field are displayed. Select the required options if not already selected. Click **Next**. 5. A table with all the added Holidays is displayed under **Preview****.** 6. Select the Domain to validate the Location from the displayed list under the **Preview** tab. The mismatched data is highlighted in the table in red color. 7. Click **Submit**. The duplicate entries are discarded automatically. **Field Description** The following table describes the fields on the **Excel Import** page: | **Field** | **Description** | | --- | --- | | **General Tab** | | **Source** | Click the **Upload** icon to upload a Microsoft Excel sheet containing the Holidays to be imported. Click **Submit.** Select the sheet from which you want to import. | | **Mapping Tab** | This tab displays the list of fields with their mapping results. If the **Destination** and **Source** are matching based on the **Data Type**, it indicates that the fields are mapped. If the fields are not correctly mapped, Data Type mismatch is indicated under the **Preview** tab. Select the appropriate value in the **Source** field. | | **Preview Tab** | Displays the mapped values. If a field has invalid data, an error message is displayed, and the mismatch data type is highlighted. | ##