---
title: "IM_SLA Performance Dashboard"
slug: "im-sla-performance-dashboard"
updated: 2025-12-23T11:54:50Z
published: 2025-12-23T11:59:00Z
canonical: "help.symphonysummitai.com/im-sla-performance-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IM_SLA Performance Dashboard

The **IM_SLA Performance Dashboard** integrates key SLA metrics to deliver detailed insights into incident response and resolution performance. By presenting response SLA, resolution SLA, average SLA times, and clock times, the dashboard allows IT teams to monitor SLA compliance across multiple attributes, identify process bottlenecks, and support ongoing service improvement.

**Included Reports**:

**Response SLA Reports**:

- By Analyst
- By Workgroup
- By Category
- By Priority
- By Location
- By Classification

**Resolution SLA Reports**:

- By Analyst
- By Workgroup
- By Category
- By Priority
- By Location
- By Classification

**Average SLA Time Reports**:

- By Analyst
- By Workgroup
- By Category
- By Priority
- By Location
- By Classification

**Average Clock Time Reports**:

- By Analyst
- By Workgroup
- By Category
- By Priority
- By Location
- By Classification