---
title: "Impact"
slug: "impact-3"
updated: 2026-01-05T11:24:12Z
published: 2026-01-05T11:24:12Z
canonical: "help.symphonysummitai.com/impact-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Impact

Impact defines the affect of a Service Request (SR) on the users. You can configure and modify the Impact values for a Department.

### Configure Impact

To configure Impact, perform the following steps:

1. Select **Request** > **Configuration** > **SLA Configurations** > **Impact.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Request_Impact_Navigation.png)

Figure: Impact
2. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png) icon.
3. Select the Department and type in the new Impact details. For information about the fields on the **IMPACT** page, see Field Description below. If you are configuring Impact for a Department for the first time, **COPY RECORDS FROM INCIDENT MANAGEMENT** icon is present on the right-side panel to copy the records from Incident Management module.
4. Click **Submit.** A new Impact value is configured.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SR_Impact_Details.png) Figure: IMPACT Details Page

#### Field Description

The following table describes the fields on the Impact Details page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Impact Name | Type in a name for the Impact. |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the **Impact** list on the configuration pages of the application. |
| Default | Select this check box to display this Impact value as the default Impact value on the other pages of the application. |
| Active | Indicates the status of the Impact value. - If selected, the Impact value becomes an available option on the other pages of the application. - If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the **Impact** list on the other pages of the application. |

**Show List** Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png) to display the **LIST** table showing all the **Deadline** values configured for the selected Department. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SR_Impact_List.png) Figure: IMPACT page: List of Impact values

**Impact ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit an Impact value, click the **Impact Name**. Make appropriate changes and click **Submit**.
- To display the inactive Impact values, click the **Include Inactive** check box.
- 

> [!NOTE]
> Note
> 
> When the Impacts are displayed under the **LIST** table, the button **ADD NEW** and **IMPORT** are displayed on the right-side panel**.**
> 
> - Click **Add New** to configure a new Impact.
> - Click **Import** to update or create multiple Impacts, importing the Master Excel template. Upon clicking **Import**, you will be redirected to the ***EXCEL MASTERS IMPORT*** page, where you can download the excel template and fill the required data to update in the ***IMPACT*** page.