---
title: "Impact"
slug: "impact-6"
updated: 2026-01-13T10:20:28Z
published: 2026-01-13T10:20:28Z
canonical: "help.symphonysummitai.com/impact-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Impact

Impact is the measure of the effect of a Problem Record (PR) on business processes. You can add and modify Impact details for a PR.

### **Configure Impact**

To configure Impact, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Impact.**
2. Select the required **Department**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Impact_Department.png)

Figure: Department
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png) icon.
4. Specify the required details on **Impact Details** page. For more information about the fields on the **Field Configuration** page, see [Field Description](/apex/docs/impact-6#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Impact_Details_Page.png)

Figure: Impact Details Page

#### Field Description

The following table describes the fields on the **Impact Details** page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Impact Name | Type in a name for the Impact. |
| Sort Order | Type in the order number in which the Impacts need to be listed in the **Impact** list. |
| Default | Select this checkbox to display the Impact as a default selection. |
| Active | Indicates the status set for an Impact. - If selected, the Impact value becomes an available option on the other pages of the application. - If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the **Impact** list on the other pages of the application. |

1. Click **Submit.** A new Impact value is configured.

### Actions

This section explains all the icons displayed on the right-side panel of the **Impact** page.

#### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png) to display the **LIST** table showing all the Impact values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Impact_List.png)

Figure: Impact List Page

**Impact ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit an Impact value, select the **Impact Name**. Make appropriate changes and click **Submit**.
- To display the inactive Impact values, click the **Include Inactive** checkbox.