---
title: "Impact"
slug: "impact"
updated: 2025-12-23T11:53:35Z
published: 2025-12-23T11:58:41Z
canonical: "help.symphonysummitai.com/impact"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Impact

Impact defines the effect of a Change on the users (how many users). You can configure and modify the Impact values for a Department.

### Configure Impact

To configure Impact, perform the following steps:

1. Navigate to **Change** > **Configuration** > **Impact.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Impact_Navigation.png)

Figure: Impact
2. Select the required **Department** on the **Impact** page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Impact_Click.png)

Figure: Department
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png) icon. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Impact_AddNew_Click.png)

Figure: Add New
4. Specify the new Impact details. For more information about the fields on the **Impact** page, see Field Description below: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Impact_Details(1).png) Figure: Impact Details Page
5. Click **Submit.** A new Impact value is configured.

#### Field Description

The following table describes the fields on the **Impact Details** page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Impact Name | Type in a name for the Impact. |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the **Impact** list on the configuration pages of the application. |
| Default | Select this check box to display this Impact value as the default Impact value on the other pages of the application. |
| Active | Indicates the status of the Impact value. - If selected, the Impact value becomes an available option on the other pages of the application. - If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the **Impact** list on the other pages of the application. |

### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png) to display the **LIST** table showing all the Impact values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Impact_List.png)

Figure: Impact List Page

**Impact ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit an Impact value, click the **Impact Name**. Make the appropriate changes and click **Submit**.
- To display the inactive Impact values, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Impact values are displayed under the **List** table, the **Add New** action is displayed on the right-side panel. Click **Add New** to configure a new Impact value.