---
title: "Import Configuration Items"
slug: "import-configuration-items"
updated: 2026-04-30T09:38:52Z
published: 2026-04-30T09:38:52Z
canonical: "help.symphonysummitai.com/import-configuration-items"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import Configuration Items

You can create multiple CIs by the Importing the values from a spreadsheet.

> [!NOTE]
> #### **Excel Import Cell Limit**
> 
> For **Upload Configuration Items**, **Upload Services**, and **Import Users** using Excel, a **maximum of 40,000 cells** is supported per import.
> 
> - The cell count is calculated as **Number of Rows × Number of Columns**.
> - If the total cell count **exceeds 40,000**, the import **will fail**.
> - An error message is displayed prompting you to upload the records **within the allowed 40,000‑cell limit**.
> 
> **Example:** If an Excel file contains **40 columns**, it can include a maximum of **1,000 rows** (40 × 1,000 = 40,000 cells). If the number of rows exceeds this limit, the import will fail.

To create multiple CIs, perform the following steps:

1. Navigate to **CMDB > Import > Import Configuration Items**. The **IMPORT CONFIGURATION ITEMS** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ici.png) Figure: IMPORT CONFIGURATION ITEMS page
2. Select the required **Department** from the Department drop-down list.
3. Select **Add** from the **Import Type** drop-down list.

**Update Import Type**

Select **Update** from the **Import Type** drop-down list. The Update option is available only when the **Edit CIs Without CR** check box is enabled on the **TENANT** page. On selecting **Update**, an additional field is added to the page as **Unique Field**, that contain options such as IP Address, Device/Host Name, Serial No, Configuration Item ID. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/import CI.png) Figure: Update Import Type

> [!NOTE]
> Note
> 
> During the bulk update:
> 
> - If the **Unique Field** value is the Configuration Item ID and the CI ID does not exist in the CMDB, then the record gets discarded.
> - If the **Unique Field** value is the Device/Host Name or Serial No and there exists the same Device/Host Name or Serial No for the other CI ID in CMDB, then the record gets discarded.
> - Select the required **Unique Field** name in the **Unique Field** drop-down list that contains the values IP Address, Configuration Item ID, Device/Host Name, or Serial No.

1. For the **Classification** field, click the **SEARCH** icon and select the Classification from the list.
2. Click **DOWNLOAD CMDB IMPORT TEMPLATE** icon on the **ACTIONS** panel. A Microsoft Excel sheet is downloaded to your system. The Excel sheet has specific name and columns. The name and configuration of the spreadsheet depends on the option selected in the **Classification** field. Update the required data in the spreadsheet and save it.

> [!NOTE]
> Note
> 
> The **DOWNLOAD CMDB IMPORT TEMPLATE** is displayed on the **ACTIONS** panel after the Classification is selected.

1. Click upload icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/import-configuration-items-image-ospd8jyj.png) in the **Source** field to upload the saved spreadsheet and click **SUBMIT**.
2. Select the source file to **Map**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/select(4).png) Figure: Import Configuration Items
3. You are navigated to the **MAP COLUMNS** tab where you can map the **Source** and **Destination** fields. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Map col.png) Figure: Map Columns
4. Click **NEXT**. You are navigated to the **UPLOAD MASTER** tab where you can preview the values of the Excel sheet.

> [!NOTE]
> Note
> 
> If the excel sheet contains any invalid data it displays as amber color on the Preview. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/prev(4).png) Figure: Preview with Invalid Data
5. Click **BULK UPDATE** to create new CIs with values as entered in the spreadsheet. If there are multiple entries in the Excel sheet, you can check the **Discard** check box to exclude the selected entries from being created as new CIs.