---
title: "Incident Masters"
slug: "incident-masters"
status: "update"
updated: 2026-09-22T05:48:01Z
published: 2026-09-22T05:48:13Z
canonical: "help.symphonysummitai.com/incident-masters"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident Masters

This API suite enables administrators, integrations, and AI agents to programmatically manage key system data entities—supporting efficient configuration, improved accuracy, and reduced dependency on the user interface. The suite provides capabilities to retrieve, create, and update data across the following areas:

## Key Benefits

- Centralized management of core configuration data
- API-driven operations for seamless system integration
- Reduced manual effort through automation
- Support for AI-powered workflows and agents

### Incident Masters APIs

- [Category](/apex/docs/category-2)
- [Classification](/apex/docs/classification-1)
- [Impact](/apex/docs/impact-1)
- [Priority](/apex/docs/priority-1)
- [Urgency](/apex/docs/urgency-1)
- [Priority Matrix](/apex/docs/priority-matrix)
- [Closure Code](/apex/docs/closure-code-1)
- [Resolution Code](/apex/docs/resolution-code-1)
- [Pending Reason](/apex/docs/pending-reason)
- [Workgroup SLA Window](/apex/docs/workgroup-sla-window-1)
- [SLA Service Window](/apex/docs/sla)

###