--- title: "Knowledge Record List" slug: "knowledge-record-list" updated: 2026-06-16T07:41:33Z published: 2026-06-16T07:41:33Z canonical: "help.symphonysummitai.com/knowledge-record-list" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Knowledge Record List You can view the list of Knowledge Records (KRs) available in the application as per your access. This page allows you to **browse, search, and filter** knowledge articles by category, status, date, and other attributes. It provides a single, organized view of all Knowledge Records, making it easy for users to find the content they need. ### **Knowledge Record List** To view Knowledge Record list, perform the following steps: 1. Click **Knowledge** > **User > Knowledge Record** **List**. The **Knowledge Record List** page is displayed. 2. On the **Knowledge Record List** page, you can view the list of KRs. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/krl.png) Figure: Knowledge Record List Page (Tabular View) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/grid(6).png) Figure: Knowledge Record List Page (Grid View) - You can view the KRs in the Tile view or Tabular view. - You can search for the KRs using the **Filters** icon on the **ACTIONS** panel (see: Viewing List of Knowledge Records - Filters). 3. Select the **KB ID** of the KR that you want to view. The **KNOWLEDGE RECORD** **ID** page is displayed with all the details about the KR. For information about the fields and icons on the **KNOWLEDGE RECORD ID** page, see Adding Knowledge Base Records (KRs). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/kb(2).png) Figure: Knowledge Record ID > [!NOTE] > Note > > You can modify the KR only if you have access to modify the KR. Also, a Change Record (CR) should be raised to make any changes to a KR. ## Publish Knowledge Record To publish a Knowledge Record, perform the following steps: 1. Navigate to **ITSM** > **Knowledge** **> Knowledge Record** **List**. 2. Click **Filters** on the right action panel and select **Approved** in the **Status** dropdown list. 3. Click **Submit**. 4. Select the **KB ID** to publish the article. 5. On the right action panel, click **Approval** and select **Published** from Approval Status dropdown. 6. Click **Submit**. 7. Once the record is published, the Status is updated on the left panel. > [!NOTE] > Note > > The Publishers can edit the authorized KR on the **KNOWLEDGE RECORD ID** page if the Administrator provides edit access to the Publishers on the Knowledge Management **TENANT** configuration page, see [Configuring Knowledge Management Module](/apex/docs/configuring-custom-fields-for-knowledge-management). > > Even if the Administrator provides edit access to the Publishers, the Publishers can not edit the following fields of the Knowledge Record: **Tenant**, **Workgroup**, **Owner**, and **Active.** #### **ACTIONS** This section explains all the icons on the **ACTIONS** panel of the **KNOWLEDGE RECORD LIST** page. **Filters** Click **Filters** to specify a particular filter criteria to display the KRs as per the specified filter criteria. On clicking the **Filters** icon, the **FILTERS** pop-up page is displayed. The following table describes the fields on the **FILTERS** page: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/knowledgerecordlist.doc-image-13bf7b3r.png)Figure: FILTERS pop-up page #### **Field Description** The following table describes the fields on the **FILTERS** pop-up. | **Field** | **Description** | | --- | --- | | Department | Select the required Department from the list. Filtering by the **Tenant** field allows users to view only those Knowledge Records that belong to a specific Department. This is essential in multi-tenant environments to ensure data privacy, relevance, and access control. For Example: Information and Technology, Human Resources. | | KB ID | Type in the KB ID range in the **From** and **To** text boxes. | | Status | Select the status of the KR from the list. | | Life Cycle Status | Specifies the current stage of the Knowledge Record within its lifecycle. | | Category | Specify the category to display all related Knowledge Records. This helps group similar articles for efficient navigation and retrieval. | | Classification | Select the Classification from the list. | | From Date | The start date for filtering or displaying Knowledge Records within a specific time range. | | To Date | The end date for filtering or displaying Knowledge Records within a specific time range. | | Search Text | Type in the text to search for in the KRs. | | Include Inactive | Select the check box to also include the inactive KRs meeting the search criteria. | **Add New** Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/knowledgerecordlist.doc-image-wplrwkzw.png) icon to add a new KR. For more information about adding new KRs, see Adding Knowledge Base Records (KRs). **Configure Column** Click **Configure Columns** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/knowledgerecordlist.doc-image-sgfj818w.png) icon to customize the columns on the page. For more information, see **Personalizing Pages** of SymphonyAI Platform. > [!NOTE] > Note > > To View Knowledge Record Owner Detail on the KNOWLEDGE RECORD LIST page: > > 1. Click **Configure Columns** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/knowledgerecordlist.doc-image-wydydhyf.png) icon on the **ACTIONS** panel. The **CONFIGURE COLUMNS** pop-up page is displayed. > 2. Select the **Page Name** and the **Display Type** from the respective list**.** > 3. Select the **Owner** from the **Available Columns** list and click the **Right Arrow** to move it to the **Selected Columns** list. > 4. Click **SUBMIT**. > > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/cc(7).png) > > Figure: CONFIGURE COLUMNS pop-up page - Tabular View > > > > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/tv.png) > > Figure: CONFIGURE COLUMNS pop-up page- Tile View