---
title: "Landing Page"
slug: "landing-page"
updated: 2026-08-07T07:24:59Z
published: 2026-08-07T07:24:59Z
canonical: "help.symphonysummitai.com/landing-page"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Landing Page

Every improvement tells a story. The table below highlights the key updates made to enhance the clarity, accuracy, and overall experience of this article.

| S. No. | Updated Description | Updated On |
| --- | --- | --- |
| 2. | [Global Search Enhancement](/apex/docs/user-dashboard#user-dashboard-enhancements1) | 7th August 2026 |
| 1. | [Legacy Landing Page](/apex/docs/landing-page#legacy-landing-page) content | 3rd March 2026 |

## Global Search Enhancement

The **Global Search** has been enhanced with safeguards that block database-style keywords and special symbols commonly associated with misuse or injection attempts.

This helps protect the search experience from potentially unsafe queries while ensuring that normal business searches continue to work as expected without interruption.

| Category | Restricted Terms, Symbols, or Patterns |
| --- | --- |

| **Database-related words** | `DELETE`, `TRUNCATE`, `CREATE`, `ALTER`, `DROP`, `INSERT`, `UPDATE`, `MERGE`, `EXEC`, `EXECUTE`, `SELECT`, `UNION`, `GRANT`, `REVOKE`, `COMMIT`, `ROLLBACK`, `PROC`, `PROCEDURE`, `WAITFOR`, `SHUTDOWN`, and similar database command terms |
| --- | --- |

| **SQL separators** | Semicolon (`;`) |
| --- | --- |

| **Comment markers** | Double hyphen (`--`), `/*`, `*/` |
| --- | --- |

| **System procedure names** | `xp_…`, `sp_…` |
| --- | --- |

| **Database shortcuts** | For example, `@where` |
| --- | --- |

| **Hexadecimal codes** | For example, `0x…` |
| --- | --- |

If a user attempts to enter any of the restricted terms, symbols, or patterns listed above, the following error message is displayed: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/globalsearch_errormessage.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: Global Search - Error Message

## Legacy Landing Page

The homepage serves as the central hub for accessing all modules and provides quick access to the ribbon icons. The elements facilitate efficient navigation and empower you to access the modules effortlessly.

Based on the user persona, Dashboard is displayed. For more information on the user specific dashboard, refer to the following:

- [End User Dashboard](/apex/docs/user-dashboard)
- [Analyst Dashboard](/apex/docs/analyst-dashboard)
- [End User Dashboard for Analyst](/apex/docs/end-user-dashboard-for-analyst)

## Search

The Global Search icon is located on the application's top panel, allowing users to search for specific text within users (User), menu items (Menu), and various modules like Incident, Request, Asset, Change, Problem, CMDB, Network, Server, Procurement, Knowledge, and Workorder.

To search for a specific text, perform the following steps:

1. Click the search icon. The search option is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Global_Search(1).png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: Search
2. Enter the text you wish to search for in the search box and click the search icon. The search results will appear in a pop-up window, with the keyword or search text highlighted in the results. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/outlook(3).png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: Search result
3. To see search results for specific modules, select the checkboxes next to the modules listed below the text box. The Incident and Request checkboxes are selected by default.

> [!NOTE]
> Note
> 
> - Analysts can see the Summary Icon in the Incident ID, Service Request ID, and Change Request ID columns when searching for an Incident, Service Request, or Change Record. Clicking the Summary icon allows them to view the summary of these records.
> - For End Users, the Summary icon does not appear in the Incident ID and SR No columns. However, both End Users and Analysts can see the Summary icon in the CR ID column.

## Delegate

You can delegate your roles and responsibilities to another user for a specified period (in your absence or any other scenario where you are unable to perform the selected actions).

- Based on the Role you delegate to the user, the user can log Incidents or view Incidents.
- Based on the Role you delegate to the user, the user can log Service Requests, view Service Requests, or approve Service Requests.
- Based on the Role you delegate to the user, the user can approve Change Records.
- Based on the Role you delegate to the user, the user can pre-authorize PR, authorize PR, approve RCA, or review RCA.
- Based on the Role you delegate to the user, the user can perform the procurement-related activity.

To delegate roles, perform the following steps:

1. On the Quick Action bar, click the Delegate icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-8YQ75MEP.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D)
2. On the **USER DELEGATION** pop-up page, fill in the required details. For more information about the fields on the USER DELEGATION pop-up page, see Field Description.
3. Click SUBMIT to save the Role delegation. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-JI86VC3B.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: USER DELEGATION pop-up page

**Field Description**

The following table describes the fields on the **User** **Delegation** pop-up page.

| Field | Description |
| --- | --- |
| Delegate User Name | Enter the name of the person to whom you wish to delegate your role. |
| Delegate From | Specify the date from which the user can perform the delegated Role. |
| Delegate To | Specify the date until which the user can perform the delegated Role. |
| Active | Indicates the status set for the delegated user. - If selected, the user will be an active delegated user. - If not selected, the user will be an inactive delegated user. The inactive user details are not available under the **Edit Delegation** section. |
| **Role Management** |
| Incident Management | - If you select the **Log Incident** check box, the delegated user can log Incidents on your behalf. - If you select the **View Incident** check box, the delegated user can view your Incidents. |
| Service Request | - If you select the **Log Service Request** check box, the delegated user can log Service Requests on behalf of you. - If you select the **Approve Service Request** check box, the delegated user can approve Service Requests pending for your approval. - If you select **View Service Request** check box, the delegated user can view your Service Requests |
| Asset Management | If you select the **My Asset List** page check box, the delegated user can view the assets assigned to you. |
| Change Management | If you select the **Approve** check box, the delegated user can approve the change records on your behalf. |
| Problem Management | - If you select the **Pre-Authorize PR** check box, the delegated user can pre-authorize the PR on your behalf. - If you select the **Authorize PR** check box, the delegated user can authorize the PR on your behalf. - If you select the **Approve RCA** check box, the delegated user can approve the RCA of PR on your behalf. - If you select the **Review RCA** check box, the delegated user can review the RCA of PR on your behalf. |
| Include Inactive Records | Enable **Include Inactive Records** for the delegated user to view and perform the assigned action on all the inactive records. This is applicable for the selected Modules in Role Management. |
| Include Old Records | Enable **Include Old Records** for the delegated user to view and perform the assigned action on the old records. This is applicable for the selected Modules in Role Management. |
| Edit IM/SR Delegation | Click to view the list of users to whom you delegated your Role for Incident Management and Service Request Management. You can also modify the delegated Role by clicking the delegate icon. |
| Edit CM Delegation | Click to view the list of users to whom you delegated your Role for Change Management. You can also modify the delegated Role by clicking the delegate icon. |
| Edit PM Delegation | Click to view the list of users to whom you delegated your Role for Problem Management. You can also modify the delegated Role by clicking the delegate icon. |
| Edit Asset Delegation | Click to view the list of users to whom you delegated your Role for Asset. You can also modify the delegated Role by clicking the delegate icon. |

## Alert

Alerts are the Bulletins configured by the Administrators. These may be some announcements or information provided by the support team of an organization.

To view Alerts, perform the following steps:

1. Click the Alert Icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-M81AVKJH.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) on the quick top action panel. The number on the **Alert** icon indicates the number of new Alerts. A pop-up showing new Alerts is displayed. Click on the Alert to view the complete Alert message. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-GTFHW0UP.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: Alerts
2. Click **See All Alerts** link to view all the alerts. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/All Alerts.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: All Alerts
3. The Alerts are configured as Bulletins and are also displayed under the **Bulletin** **Board** section.

## Approvals

Approvals displays the records that need approval from the logged-in user.

To view Approvals, perform the following steps:

1. Click the **Approvals** icon on the Application. The number on the Approvals icon indicates the number record(s) pending for approval. The module-wise Approval records are displayed on the Approvals pop-up page. Click the hyperlink of the record to view all the record pending for approval. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-B15MMKEH.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) Figure: Approvals

## Cart

Cart displays the number of items available in the cart. Click the cart icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-DHC57HDH.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A22%3A55Z&se=2026-10-26T10%3A22%3A55Z&sr=c&sp=r&sig=fWY74WkdLg0N1NxVyvtjSsSoJLmlx8UAOkt81B4CMoA%3D) to view the cart items.