---
title: "Link External Websites"
slug: "link-external-websites"
updated: 2025-12-23T11:53:39Z
published: 2025-12-23T11:58:45Z
canonical: "help.symphonysummitai.com/link-external-websites"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Link External Websites

You can configure the external websites from which information can be picked up while searching for information in the Knowledge Base.

To configure external websites, perform the following steps:

1. Navigate to **Knowledge** > **Configuration** > **Link External Website**. The Link External Websites page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-SRILG5SK.png) Figure: Link External Websites
2. On the **Link External Website** page, click **Add New** on the ACTIONS panel.
3. Select the **Department** and type in the external website configuration details. For information about the fields on the **Link External Website** page, see Field Description.
4. Click **Submit**. A new external website is configured.

**Field Description**

The following table describes the fields on the **Link External Website** page:

| Field | Description |
| --- | --- |
| Name | Type in a name for the external website. |
| URL | Type in the URL for the external website. |
| Query String | Type in the query string that you want to add to the Knowledge Management database. To generate the query string for a Knowledge Record related keyword, open the external website and type the keyword in the search field of that website. After the search results are displayed, copy the URL text and paste in this field. |
| Active | Indicates the status of the external website. - If selected, the configured external website is used while displaying related Knowledge Records. - If not selected, the configured external website is not used while displaying Knowledge Records. |

**ACTIONS**

This section explains all the icons displayed on the ACTIONS panel of the Link External Website page.

**SHOW LIST**

Click **Show List** to display the List table showing all the external websites configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-9PRLBQEM.png)Figure: Link External Website page: List of external websites

- To edit an external website details, click the Name of the external website. Make appropriate changes and click **Submit**.
- To display the inactive external websites, click the Include Inactive checkbox.

> [!NOTE]
> Note
> 
> When the external website list is displayed under the LIST table, the Add New action is displayed on the ACTIONS panel. Click Add New to configure external websites.