--- title: "Log SRs without Catalog" slug: "log-srs-without-catalog" updated: 2025-12-23T11:53:33Z published: 2025-12-23T11:58:41Z canonical: "help.symphonysummitai.com/log-srs-without-catalog" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Log SRs without Catalog The Users with Express edition license can log an SR without using Service Catalog. ### Log SRs without Catalog To log SRs without catalog, perform the following steps: 1. Click **Request > User > New Service Request**. **NEW SERVICE REQUEST** page is displayed. ![NEW SERVICE REQUEST page](data:image/png;base64,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Figure: NEW SERVICE REQUEST page 2. Fill in the required details and click **SUBMIT**. For more information about the fields on the **NEW SERVICE REQUEST** page, see 193233186. #### Field Description The following table describes the fields on the **NEW SERVICE REQUEST** page. | **Field** | **Description** | | --- | --- | | Workgroup | Select the required Workgroup in the drop-down list. | | Category | Click ![](data:image/png;base64,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) and select the category in the list. | | Subject | Type in the subject of the Service Request. | | Description | Type in the description of the Service Request. | | Attachment | Click ![Upload icon](data:image/png;base64,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)and upload the related files. | Note: The Service Request logged without using the Service Catalog does not require any Approval.