---
title: "Major Incident"
slug: "major-incident"
updated: 2026-04-10T09:51:15Z
published: 2026-04-10T09:51:15Z
canonical: "help.symphonysummitai.com/major-incident"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Major Incident

## What is a Major Incident?

An Incident is called a Major Incident when it is a High Priority Incident, which is critical and has high impact. It should be resolved on priority and further recurrences should be avoided.

## Major Incident Management

### Conditions to Qualify an Incident as Major Incident

An Incident can be identified as a Major Incident in two ways. Whenever a Major Incident is logged, a Problem Record (PR) is created to perform a Root Cause Analysis, identify the cause, find a permanent solution, and avoid similar Major Incidents in future. The PRs are created for Major Incidents based on the configuration.

- The **Major Incident** check box (with a yellow highlight color) is available on the **INCIDENT ID** page if the Incident meets the conditions configured by the Administrator. The PR is either created when the Major Incident is resolved or based on the number of Child Incidents that are linked to the Major Incident.
- The **Major Incident** check box is available on the **INCIDENT ID** page on every Incident details page if configured . The Analyst can provide a **Cause** and **Preventive Measure** for the Major Incident and also choose to create a PR after the Incident is resolved.

### Major Incident Management Workflow

The following diagram illustrates the different tasks involved in the Major Incident Management (MIM) process:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-TOFPB8MK.png) Figure: Major Incident Management Workflow

1. An End User logs an Incident.
2. The newly created Incident is assigned to an Analyst. The Analyst analyzes and marks the Incident as a Major Incident
3. The Application automatically sets up a Conference Call (WebEx or Twilio or Microsoft Teams based on the configuration, and notifies the MIM Team. MIM team receives automated notifications via various medium, such as Voice, SMS, E-mail with a link to join the audio bridge, and SummitAI Mobile App. For more information about how the Conference Call is initiated automatically.
4. The MIM Team joins the Conference Bridge, discusses the Major Incident, and arrives at the best course of action to provide a quick solution to the End User.

On the Incident List page, select the **Major Incident** checkbox to mark the incident as a Major Incident. For more information on viewing and updating incident, refer to [View and Update Incident.](https://help.symphonysummitai.com/apex/docs/en/fd6ead45-7d65-43ca-b45d-7c47ce29c04a?isPreview=true&versionNumber=6)

### Starting Conference Call

**To start a Conference Call:**

1. Type in the e-mail addresses of the recipients in the Recipient E-mail IDs field. The auto generated e-mails to the recipients contain the link to join the Conference Call.

2. Click **NOTIFY RECIPIENTS**. It triggers the auto-generated e-mails.

3. Click **START CONFERENCE** to start the Conference Call.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM1.png)

Figure: MAJOR INCIDENT pop-up page

- **CLOSE CONFERENCE:** Click **CLOSE CONFERENCE** to close the Conference Call.
- Click the copy icon next **Conference Bridge Type** name to copy the **Bridge Name**, **Bridge Number,** and **Room Number**.
- You can view the list of connected call details on the right pane under the **ACTIVE** tab. The list of previous calls is displayed under the **HISTORY** tab.
- These options to join a Conference Call is displayed if Conference Call is configured on the **TENANT** page.

#### Conference Call Bridge Types

Twilio and Webex, any of these Conference Call Bridge types can be configured for initiating Conference Calls for Major Incidents.

#### Various Conference Call Scenarios

##### Scenario 1: No Conference Call configuration (WebEx or Twilio) is done for Major Incidents.

If no Conference Call configuration is made for Major Incidents, the following message is displayed:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM2(1).png)

Figure: MAJOR INCIDENT pop-up page

##### Scenario 2: Both Twilio and WebEx are configured for Major Incidents.

If both Twilio and WebEx are configured for Major Incidents, the Analysts can select from the **Conference Bridge Type** drop-down list, *WebEx* or *Twilio*. This is applicable when both the Twilio and WebEx Conference Call configurations are *Active* and available on the **CONFERENCE CALL – TWILIO/WEBEX LIST** page**.** For more information about configuring Conference Calls. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM9.png) Figure: MAJOR INCIDENT pop-up page

##### Scenario 3: The Incident is selected as a Major Incident and only WebEx users are active on the CONFERENCE CALL – WEBEX LIST page, the Conference Bridge Type is selected as WebEx automatically.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM8.png) Figure: MAJOR INCIDENT pop-up page

##### Scenario 4: If all the configured WebEx users are in another meeting.

If all the configured WebEx users are in another meeting, and if the **Conference Bridge Mode** was configured as *Manual*, click **Start Conference** to re-initiate the Conference Call.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM4(1).png) Figure: Conference Bridge Mode: Manual

##### Scenario 5: The WebEx meeting is getting created. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM5(1).png) Figure: Conference Bridge Mode: Manual

**Scenario 6****:** If the WebEx users are active and available on the **CONFERENCE CALL- WEBEX** **LIST** page, the **Host URL**, **Attendee URL**, and **Meeting Key** are displayed on the **MAJOR INCIDENT** pop-up page. The WebEx meeting is created successfully. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-QWJW3JHX.png) Figure: MAJOR INCIDENT pop-up page

If an error occurs while trying to start a WebEx Conference Call, and if the **Conference Bridge Mode** was configured as *Manual*, click **Start Conference** to re-initiate the Conference Call. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-R90U5YZM.png) Figure: Conference Bridge Mode: Manual

##### Scenario 7: The Conference Call ends.

After the Conference Call ends, the following message is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-BYCJIPIU.png) Figure: MAJOR INCIDENT pop-up page

> [!NOTE]
> Note:
> 
> · After the WebEx meeting is scheduled successfully, Analysts can add new recipients in **Recipient E-mail IDs** field to notify them by clicking **NOTIFY RECIPIENTS** on the **MAJOR INCIDENT** pop-up page.
> 
> · The Administrators should schedule the “**WebEx Meeting Creation and Deletion**” job in Custom Scheduler (**Admin > Basic > Infrastructure >** **Custom Scheduler >** Select a **Job**) to create and delete the conference meeting.

### **FAQ**

**What Service Provider does SummitAI support for SMS gateway and Conference call?**

- For SMS Gateway Center, Long Code SMS is supported.
- For Conference call, Twilio and WebEx are supported.

**Who is the recommended Service Provider from SummitAI?**

We can integrate with the Service Providers who support URL posting or Long Code SMS, etc. For one of our internal portals, we use SMS Lane.

**Will SummitAI have the capability to open the Conference Bridge?**

- For Twilio, a Pin is sent to open the Conference Bridge.
- For WebEx, an invitation is sent. The user can use the computer audio.

**What if the user does not join the Conference Bridge via notification, is any reminder sent?**

No, reminders are not sent.

**Can SummitAI application call the user and join them to the Conference Bridge?**

No, the SummitAI application cannot call the user and join them to the Conference Bridge.

## Starting Major Incident Discussion Using Microsoft Teams

**To start a conference call through Microsoft Teams, perform the following steps:**

1. Select **Incident** >**User**> **Manage** **Incidents** >**Incident** **List**. The **Incident List** page is displayed.
2. To view **Major Incidents**, set the filters as shown in the following figure. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM7.png) Figure: FILTERS - Major Incident
3. Select the **Incident ID** of the Incident that you want to discuss. The following page is displayed with all the details about the Incident.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM6.png) Figure: Incident Details page
4. Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM10.png) (Major Incident) icon to view Major Incident pop-up as shown in the following figure. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM11.png) Figure: Major Incident - Bridge Mode - Manual
5. Type in the e-mail addresses of the recipients in the **Recipient E-mail IDs** field.
6. Select *Yes* for **Capture Meeting Details** if you want to capture the meeting details else select *No.*
7. Specify the **Notification interval**.
8. Select **Notify Workgroup Owner** check box if you want to notify workgroup owner.
9. Click **Start Conference.** An e-mail notification triggers to the recipients with **Teams Meeting** link as shown below. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-NODHC7UF.png) Figure: E-mail Notification

> [!NOTE]
> Note:
> 
> To invite additional users, add the e-mail ids of the additional users in the **Recipient E-mail IDs** field and click **Send meet link to invitees.** Also, under the **INVITEES LIST** tab, you can view the user list to whom and all the meeting invite is sent.

1. Click **MS TEAMS MEETING** hyperlink in the Major Incident pop-up. The Analyst redirected to [https://teams.microsoft.com](https://teams.microsoft.com/) as shown below.

1. Select **Always allow teams.microsoft.com to open links of this type in the associated app** check box and click **Open Microsoft Teams** as shown below to start the meeting in the Microsoft Teams application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-9U9EN2T5.png)
2. The Microsoft Teams app opens up as shown below.

14. To turn on your video before a meeting, just select **Turn camera on** ![](data:image/png;base64,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) right before you click **Join now**. By default, the camera is turned off. When your camera is off, you can see the camera icon has a bar over it ![](data:image/png;base64,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).

1. Click **Join now** to join the meeting. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-S0G00LFN.png) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-EE7S91LY.png)

#### Various Conference Call Scenarios

Scenario 1: No Conference Call (WebEx or Twilio or Microsoft Teams) is configured on the **CONFERENCE CALL – TWILIO/WEBEX/MICROSOFT TEAMS LIST** page

If no Conference Call is configured on the **CONFERENCE CALL – TWILIO/WEBEX/MICROSOFT TEAMS LIST** page, then on Major Incident pop-up the following message is displayed:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-UPUAT6BB.png) Figure: MAJOR INCIDENT pop-up page

##### Scenario 2: if Twilio, WebEx, and Microsoft are configured.

If Twilio, WebEx and Microsoft Teams conference are configured and Active on the **CONFERENCE CALL – TWILIO/WEBEX/MICROSOFT TEAMS LIST** page, then on the **Major Incident** pop-up the Analysts can select from the **Conference Bridge Type** as *WebEx* or *Twilio or Microsoft Teams*. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM12.png) Figure: MAJOR INCIDENT pop-up page

Scenario 3: On the **Major Incident** configuration page, if the **Conference Bridge Type** is selected as *Microsoft Teams* and **Conference Bridge Mode** as *Manual*, then on the Major Incident pop-up the **Conference Bridge Type** is selected as *Microsoft Teams* and **Conference Bridge Mode** as *Manual*.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/IM13.png) Figure: MAJOR INCIDENT pop-up page

**Other Invitees**

1. The following pop-up message is displayed to other invitees when Analyst starts the meeting. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-VLJTD36L.png)
2. Click **Join** to join the meeting as shown below. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-QFZ03PQ5.png)

This section details the meeting controls of the Microsoft Teams. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-0NJ24UCR.png) Figure: Microsoft Teams - Meeting Controls

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-O48MOZZC.png) Figure: Microsoft Teams - More actions

- **Turn your camera on/off** You might want to turn your video on and off over the course of a meeting. To turn camera on, go to the meeting controls and tap **Turn camera on**. If camera turned off, you will see that the camera icon has a bar over it (![](data:image/png;base64,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)).
- **Mute/ Unmute** Click on the ![](data:image/png;base64,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) (microphone) icon to mute yourself. When you mute yourself, you will see that the microphone icon has a bar over it (![](data:image/png;base64,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)). To unmute yourself, click on the same icon again.
- **Share Content** Using this option you can share your screen with the audience. Click ![](data:image/png;base64,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)icon and select the **Desktop** option (if you to want to share whole desktop) or select **Window** option (if you want to share a particular screen).
- **More Actions** More actions can be taken for example Start recording, or to End meeting.
  - Start recording
  - End Meeting
- **Show conversation** Click ![](data:image/png;base64,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) (Show conversation) icon to view the **Meeting Chat** as shown below. Here you can chat with the **Participants.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-J3ADHLLM.png) Figure: Meeting Chat

- **Show participants** Click ![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAUCAMAAAC6V+0/AAAAAXNSR0IArs4c6QAAAZJQTFRFHx4eHBsbHh0dHRwcGxsbGhkZGxoaGRgYERAQGRkZDw4PFRQUCQgIFhUVFxYWEA8PHRsbCwoKHBoaGBcXFBMTExITExMTEhERFRUVFhYWCQkJGBcYFhUWHh0eIB8fIR8gISAfLi0tMzIxISAgIyEhMzExOTg4KikpIyIiJyYmMTAvJCMjNTQzOjg4MzIyNjQ0MC8vMC8uNjU0IiAhPz4+QD8+QD4+TEpKRURDREJCUE5OVFJRWlhXUE9OQkBAT01NS0lJVVNSR0VEXFtaXl1cWVhXR0ZGXVxbVFNSU1FQV1VVXVtbWFdWUU9PYV9eYV9fYF5dYmBfcG5tbGpqcnBvaGZlZ2Zkf318a2lnZWNibGppfXt6e3p4enh3eXh2dnRzenh2aGVleHZ1c3JwbWtqeXh3ZmRkdnVzd3Z0b21tgoB+g4B/mZaVl5WUioiGlZORko+Ok5GQlZKRl5STg4GAlJKQlJKRmZeWjYuKmJWUhIGAhoSDmZeVkI6MhYOBhIKBlpSSnpuan52cj4yLlpOSoqCf4F/eCwAAAAlwSFlzAAAOxAAADsQBlSsOGwAAABl0RVh0U29mdHdhcmUATWljcm9zb2Z0IE9mZmljZX/tNXEAAAEPSURBVChTY5DDAhjwCDIwMjIhpCEqmVkUlZRZ4aJgQSaVoJzcPFU2JlZ2RhAfJMjAHpyvph5SoMFs7qfIBhVk1iy04OBkL7IMLS4p1WKGqGTWLrDi4lYusi7T4ckK44Vptym3NS0J16iIsKu0Z4cIyvHxO1RlhwoI6oZXOwLFwIJCTpHOoVEu/q7ybkHuqkCbgILCHjXRMbFxMbG18Z4JdbV6bCBBkfpQUVYgENNvMBDnq/WSAAmK1SeKMgCBpGqNoZRio4U0SJAvsElPRppdkjm22SygIYlJFiTIoJDcGp4SmVrWYuSd5WMMczyrSVp6RqavBpsGGx8osMDuZGBjFxYWZmWWY4AEGr5ARg1/AFnPQybR2QnzAAAAAElFTkSuQmCC) (Show participants) icon to view the **Participants** as shown below. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-BR1BF1YH.png) Figure: Participants
- **Leave** You can leave the meeting using the **Leave** option.

**Change History** On the **CHANGE HISTORY** pop-up, under the **Meetings History** section, you can view the meeting details such as Topic Name, Meeting Type, Meeting Creation Time, and Participants Info.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-W3CJW5XH.png) Figure: Change History pop-up

**History**

In the **HISTORY** tab of Major Incident, the entire **Meeting Chat** will be captured as shown below.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-C3BXXBCF.png) Figure: Major Incident - HISTORY tab