---
title: "My Service Request Details"
slug: "my-service-request-details"
updated: 2025-12-23T11:53:32Z
published: 2025-12-23T11:58:41Z
canonical: "help.symphonysummitai.com/my-service-request-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My Service Request Details

The **My Service Request Details** page displays the details of the created SR. The end user can view the updates on the created service request.

To view My Service Request Details, perform the following steps:

1. Navigate to **Request** > **User** > **My Service Requests**. The **My Service Requests List** page is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/myservicerequestdetails.doc-image-eqmv2pnb.png)

Figure: My Service Requests List page

1. Click and open the **SR** **ID** hyperlink to view the SR details.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/myservicerequestdetails.doc-image-kmxl8zji.png)

Figure: Service Request details page

#### Field Description

The following table describes the fields on the **Service Request Details** page:

| **Field** | **Description** |
| --- | --- |
| Details | Specifies the details of the service request such as department, source, status, log time, service category, catalog description, priority, impact, response and resolution times, attachments, description and much more. |
| Approval Details | Displays the approval timelines and the approver details who approved the service request. |
| Approval Attachment Grid | Displays the approval attachments details for the service request. |
| Default Group | Displays the default group or the workgroup the user is part of. |

### Action Panel

The following table describes the fields on the **Action** Panel on the Service Request Details page.

| **Field** | **Description** |
| --- | --- |
| Print | Click **Print** to print the Service Request details. |
| Change History | Displays the history of all the changes made on the Service Request. |
| Chat History | Displays the history of all the chats available for the Service Request. |
| Reopen Request | Click **Reopen** request if you wish to reopen the closed service request. |
| Close Request | Click **Close** request if you wish to close the service request. |
| Cancel Request | Click **Cancel** request if you wish to cancel the service request. |
| Support Document | Displays the support documents, knowledge articles, or any other relevant documents related to the service request. |
| Send Notification | Click **Send** **Notification** to approver to send approval notification through emails. |
| Export to PDF | Click **Export** **to** **PDF** if you wish to save the service request details in PDF format. |