---
title: "My Service Requests"
slug: "my-service-requests"
updated: 2026-01-04T09:37:04Z
published: 2026-01-04T09:37:04Z
canonical: "help.symphonysummitai.com/my-service-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My Service Requests

You can view the list of Service Requests (SRs) logged by you and on your behalf.

To view the list of **My** **Service** **Requests**, perform the following steps:

1. On the **User Dashboard page (Dashboard** menu), click **SERVICE REQUEST.** Navigate to **Request > User > My Service Requests.** The My **Service Requests List** page is displayed.
2. On the **My Service Requests** page, you can view the list of SRs logged for you (Tile view or Tabular view). You can view basic details about SRs, such as SR ID, SR logging date and time, status of the SR, the Workgroup, Approval status, Category, Catalog Item for which the SR is logged, and so on.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/myservicerequests.doc-image-r0be234e.png)

Figure: My Service Requests (Tile view)

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/myservicerequests.doc-image-8tjw03fo.png)

Figure: My Service Requests (Tabular view)

### **Action Panel**

This section explains all the icons displayed on the **Actions** panel of the **My Service Requests** page.

#### **Filters**

Click the **Filters** icon to specify a particular filter criterion to display the SRs. On clicking the **Filters** icon, the **Filters** pop-up page is displayed. Specify the filter criteria and click **Submit.**

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/myservicerequests.doc-image-jr0rrx6s.png)

Figure: Filters

The following table describes the fields on the **Filters** page:

| **Field** | **Description** |
| --- | --- |
| Department | Select the **Department** from the list. |
| Status | Select the **Status** of the SRs from the list. |
| Service Request ID | Specify the **SR ID** range in the **From** and **To** fields. |
| Log Time | Specify the SR **Log Time** date range in the **From** and **To** fields. |

#### **Configure Columns**

1. Click **Configure Columns** icon on the **Actions** panel.
2. The **Configure Columns** pop-up page is displayed. Select the **Page Name** and the **Display Type** from the respective list**.** Select the columns that you want to be displayed on the page from the **Available Columns** list and click the **Right Arrow** to move it to the **Selected Columns** list. Select the **Up Arrow** and **Down Arrow** to specify the sequence in which the columns should be displayed on the page. Click **Submit**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/myservicerequests.doc-image-owtlrn5g.jpg)

Figure: Configure Columns

#### **New Service Request**

Click **New Service Request** to create a new Service Request. For more information, refer to [New Service Request](/apex/docs/new-service-request-1).