---
title: "Operational Level Agreement"
slug: "operational-level-agreement"
updated: 2026-02-13T10:29:51Z
published: 2026-02-13T10:29:51Z
canonical: "help.symphonysummitai.com/operational-level-agreement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Operational Level Agreement

An administrator will configure the Operational Level Specification(OLS) and assign the Source and Target Workgroups. Upon successfully configuring an OLS, an **Approver** should be a user who is the owner of **Source Workgroup** and **Target Workgroup**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/OLA (2).png)

**Process Flow Overview**

- Admin and Approver logins initiate the process.
- The process starts with configuring the Operational Level Specification (OLS).
- OLS approval on both source and target leads to Operation Level Agreement (OLA) generation.
- The process concludes with viewing the OLA.

## Prerequisite

Create an Operational Level Specification as an Admin. For more information, refer [OLS Configuration](/apex/docs/configure-operation-level-specification).

**New OLS Creation**

After creating OLS, a success message is displayed. click **Ok.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/OLS created.png)Figure: OLS Creation

## Approve OLS and Create OLA

To Approve an OLS, perform the following steps:

1. Log in to the Application as an Approver. Ensure that you are owner of the Source and Target Workgroups.
2. Navigate to **SLA** > **User** > **Operational Level** > **Operational Level Specification List**. Operational Level Specification List is displayed which is listed with the OLS that was created as a [prerequisite](/apex/docs/approve-operation-level-specification#prerequisites). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/OLS list.png)

Figure: Operational Level Specification List
3. Select an OLS configuration which needs to be approved. Example: **OLS-50**
4. Go to **Approvals** tab and from the Status dropdown select **Approved** for both Source and Target Workgroups. Enter **Remarks** to approve the OLS. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/approve(2).png)

Figure: Approve

> [!NOTE]
> Note
> 
> Configure Service Timings on the right action panel before submitting.
5. Click **Submit** to approve the OLS.
6. Upon approving OLS an OLA for the corresponding OLS is created along with the ID. Example: You have approved OLS-50 and and associated OLA is created with OLA-39.

> [!NOTE]
> Note
> 
> A message is displayed as “*Specification is approved, you cannot edit the details*”.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/OLA created.png)

Figure: OLS Approved
7. Navigate to **SLA** > **User** > **Operation Level** > **Operational Level Agreement List**. OLA List is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/OLA(1).png)

Figure: OLA
8. Select the OLA to view the Agreement. OLA for the approved OLS is displayed along with the IDs. Example: The OLS was created with **OLS-50** ID and you have approved the **OLS-50** an **OLA-39** is created and is viewed from OLA List. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ols-ola.png)

Figure: OLA with corresponding Specification ID